Case study

Improving safety and clarity for surgical mesh procedures

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Challenge

A surgical device manufacturer developed a next-generation mesh implant that offered clinical improvements but required changes to the implantation procedure. They needed to evaluate whether surgical teams could perform the revised procedure safely and how well packaging communicated the necessary updates.

Challenge

Solution

We recruited representative surgical teams and conducted simulated implantations using porcine models in a hospital simulation lab. Our researchers observed team dynamics and interactions with the revised instructions to assess procedure adherence and identify usability gaps.

Solution

Impact

The simulations revealed where surgical teams struggled with the new procedure and how packaging contributed to confusion.

Impact

Bold Outcomes

  • Redesigned packaging and labeling for procedural clarity
  • Highlighted critical points of confusion in instructions
  • Reduced use-related risk through targeted communication improvements
Bold Outcomes

Result

The manufacturer adopted our packaging and labeling updates, ensuring safer and more consistent surgical mesh implantation across clinical teams.

Result