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Leigh has 10 years’ experience in user research with emerging technologies. He has a leading expertise in voice and text systems and is co-founder of the ACM Conversational User Interfaces (CUI) conference series. Leigh has published extensively and organised conferences and workshops in this area. His recent work examines how to design voice interfaces to make them more inclusive. As an industry advisor to the Open Voice Network, he continues to work with global researchers to design ethical voice interface guidelines. Leigh holds a PhD in Computer Science from the University of Nottingham and is a Visiting Lecturer at University College Dublin.
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Our research has shown a trend in healthcare provider feedback regarding mHealth alerts and features. While generally positive about the concept, liability is top of mind with this user group and common questions were raised during testing.
With the thousands of projects managed over the years, we feel like we’ve “seen it all.” While rare, in spite of the amount of preparation and planning, sometimes things don’t go as expected.
HFES healthcare symposium provides insight on FDA and regulatory perspectives, use of technology in research, interesting research methods employed, and cross-industry collaboration.
As designers, we assume users will behave the way we expect them to behave. Unfortunately for us, humans are unpredictable … attempts to model behavior typically predict less than 10% of actions. Consider the Theory of Planned Behavior, which suggests behaviors depend...