Designing better tools for agents is one of the most overlooked levers for customer experience transformation.
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Nicole Miller
UX Researcher
Nicole has over 10 years of experience as a mixed-methods researcher in human behavior and psychology. She has applied her expertise in experiment design, foundational research, and quantitative methods to a variety of research needs including product testing, digital solutions and AI applications, and medical device testing. Additionally, Nicole conducts research with special care toward accessibility and accommodations for aging or elderly populations, as well as individuals with memory deficits. Nicole has an MA in Cognitive Psychology and is currently completing her doctorate at the University of Chicago.
Bold facts
Learn more about
Nicole
Your favorite city in the world is...and why?
Florence, Italy, for the wine, pasta, art, walkability, and stunning views... need I say more?!
In your spare time (or if you had spare time), you would absolutely do this:
Paint and pick up my violin again.
Share an interesting fact:
I’m a total foodie, but somehow, I have an aversion to olives.
Your ultimate celebrity dinner party guest list would include...
Taylor Swift, Trevor Noah, Martha Stewart, and Michelle Obama.
Long-term personal goal:
Dabble in interior design for friends/family, including making original art pieces for them.
What would be your most valuable zombie apocalypse skill?
Convincing zombies I'm one of them.
Favorite TV show:
The Newsroom
What fictional family would you like to join?
Sign me up to be a Gilmore girl!
Read Nicole's bold insights
Read our team’s latest bold insights
Embracing design for multi-user households
Why designing product experiences for everyone in the household, not just one user, is the key to long-term trust and adoption.
Unlocking team potential across locations: How to fix what slows your teams down
When your teams are confident in their roles, understand one another’s value, and can collaborate effectively, the business moves faster and smarter.
Beyond the data dump: Crafting research reports that drive real change
Effective research reports do more than present data. Learn how to structure reports that connect insights to business impact and inspire next steps.