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Heather Rakauskas
Partner
Heather has been managing and executing user experience research for over 15 years. She brings extensive experience designing research projects using a variety of methods to address each project’s unique objectives. Heather has worked in virtually every industry including automotive, ecommerce, financial services, health, and technology. She leads the Bold Insight training program to ensure consistent and high quality insights delivered on all engagements. Heather has a MS in Psychology with an emphasis in Human Factors from Clemson University.
Bold facts
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Heather
Something unique about you summed up in one sentence
Clemson football trumps any social activity so please reference their football schedule before making any plans with me. Go Tigers!
Your favorite part of working at Bold Insight
Getting to work on some really cool projects, being able to shape our own employee experience, and getting to spend the day with some of my best friends.
In your spare time (or if you had spare time), you would absolutely do this:
Grab a good book and a blanket, cozy up in front of a fire, and spend the day reading. A girl can dream…
How long have you been in the UX field?
20+ years
Your favorite city in the world is...and why?
Clemson, SC on game day! The energy, spirit, and tailgating is just amazing!
You cannot start the day without doing this:
Pressing snooze at least 3 times! LOL One thing I can’t end my day without is kissing and hugging my daughter and husband. No matter what happens during the day, we end the day with hugs, kisses, and I love you’s.
Your ultimate celebrity dinner party guest list would include:
Amy Schumer for the laughs, James Corden (we’re definitely doing carpool karaoke – see next guest), Taylor Swift for the tunes, and the current Clemson Football team (we’re going to need a bigger table!).
Long-term personal or professional goal?
Long term goals? I’m just trying to get through today.
Read Heather's bold insights
Read our team’s latest bold insights
Be the student: 4 tips to be a better UX research moderator
Moderators should put themselves in the position of learning from the participant. Keeping a few tips in mind can facilitate this process and produce a more fruitful UX research session.
Care to share? UX considerations of the sharing economy for ridesharing, hospitality, and healthcare
The sharing economy, primarily based in digital platforms, is poised for companies to stand out by delivering exceptional user experiences.
UX research reveals common concerns from HCPs about telehealth technology
Our research has shown a trend in healthcare provider feedback regarding mHealth alerts and features. While generally positive about the concept, liability is top of mind with this user group and common questions were raised during testing.