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Heather Rakauskas

Partner

Heather has been managing and executing user experience research for over 15 years. She brings extensive experience designing research projects using a variety of methods to address each project’s unique objectives. Heather has worked in virtually every industry including automotive, ecommerce, financial services, health, and technology. She leads the Bold Insight training program to ensure consistent and high quality insights delivered on all engagements. Heather has a MS in Psychology with an emphasis in Human Factors from Clemson University.

Bold facts

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Heather

Something unique about you summed up in one sentence

Clemson football trumps any social activity so please reference their football schedule before making any plans with me. Go Tigers!

Your favorite part of working at Bold Insight

Getting to work on some really cool projects, being able to shape our own employee experience, and getting to spend the day with some of my best friends.

In your spare time (or if you had spare time), you would absolutely do this:

Grab a good book and a blanket, cozy up in front of a fire, and spend the day reading. A girl can dream…

How long have you been in the UX field?

20+ years

Your favorite city in the world is...and why?

Clemson, SC on game day! The energy, spirit, and tailgating is just amazing!

You cannot start the day without doing this:

Pressing snooze at least 3 times! LOL One thing I can’t end my day without is kissing and hugging my daughter and husband. No matter what happens during the day, we end the day with hugs, kisses, and I love you’s.

Your ultimate celebrity dinner party guest list would include:

Amy Schumer for the laughs, James Corden (we’re definitely doing carpool karaoke – see next guest), Taylor Swift for the tunes, and the current Clemson Football team (we’re going to need a bigger table!).

Long-term personal or professional goal?

Long term goals? I’m just trying to get through today.

Read Heather's bold insights

Read our team’s latest bold insights

Webisode: Possible impact if in-person human factors research is not considered essential

Apr 30, 2020

Conducting research to inform development of safe and effective medical devices is essential and with modifications and precautions, in-person research can be conducted safely and effectively.

Now is the ideal time to improve the UX of your mobile app

Apr 23, 2020

As the demand for app-based services grows, now may be the time to invest in UX research to identify needed improvements and enhancements.

Human factors research in the times of COVID

Apr 22, 2020

Human factors research in the support of medical and drug delivery device commercialization is essential and we should be planning on a return to in-person research as soon as is possible by applying all available and practical protective measures.