Our CUI expert discusses the complexities of evaluating and improving UX in conversational AI, focusing on factors like personality, context, and conversation flow.
Decoding the user experience of conversational AI
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Kayla Sanoy
Senior UX Researcher
With a background in marketing, research, and the arts, Kayla approaches every client project with creativity, results orientation, and attention to detail. With extensive experience building relationships with non-profits and local businesses, she has a passion for cultivating meaningful connections. She brings this people-focused passion to research with a focus on empathy. She particularly enjoys applying qualitative research methods to shape the future of consumer technology.
Bold facts
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Kayla
Something unique about you summed up in one sentence:
I’m an American-Canadian dual citizen and spent my summers as a kid visiting family in western Canada.
Your favorite part of working at Bold Insight
The culture and team!
In your spare time (or if you had spare time), you would absolutely do this:
Listen to The Pitch. I have listened to almost every episode and am obsessed with startup-based podcasts.
Your favorite city in the world is...and why?
Canmore…more of a small mountain town than a city, but the skiing and views are amazing!
You cannot start the day without doing this:
Drinking coffee and listening to music.
Your ultimate celebrity dinner party guest list would include:
Stephen Colbert, Ryan Reynolds, Leonardo DiCaprio, and Jennifer Lawrence
Long-term personal or professional goal?
Give a TEDx talk.
Any other facts to share?
I love trying new adventure sports! So far I’ve been skydiving, snowmobiling, snowshoeing, dirt biking, and skiing. Heli-skiing is still on the list!
Read Kayla's bold insights
- Mastering the balance between moderation and facilitation in UX research
- The value of the daily fieldwork debrief: A critical piece of your UX research
- Conducting research with kids? Considerations for running studies with adolescent participants
- Bold Insight to present on co-creation methodology at 2023 UX Masterclass Leadership Series
- Six unique benefits of rolling research
- Moderating remote research sessions? 3 tips to help build rapport with participants
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