Our CUI expert discusses the complexities of evaluating and improving UX in conversational AI, focusing on factors like personality, context, and conversation flow.
Decoding the user experience of conversational AI
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Yvette Granger
Managing Partner
Yvette’s background is in human factors engineering and human-system integration (HSI) research. She has designed methodologies, defined project scope, planned research activities, and supervised programs of research as well as individual research projects involving medical devices, touch screen interfaces, websites, and enterprise applications. In her most recent role, Yvette managed the Human Factors research programs for multi-million-dollar client accounts within the healthcare sector. She is a member of HFES, AAMI, and the Epsilon Mu Eta honor society. Yvette has an MS in Engineering Management with a certificate in HSI from the University of Missouri.
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Yvette
Something unique about you summed up in one sentence
I enjoy the musical stylings of Dethklok and Ed Sheeran equally
Your favorite part of working at Bold Insight
The people (this team is incredible) and the work (we make a difference every single day)!
In your spare time (or if you had spare time), you would absolutely do this:
Flip houses à la Chip and Joanna Gaines
How long have you been in the UX field?
10+ years
You cannot start the day without doing this...
Checking the weather. Living in the Chicago area has made me this way!
Your favorite city in the world is...and why?
Sydney in the Summer – the sights, the food, the ocean, and the energy!
Your ultimate celebrity dinner party guest list would include:
Barack Obama, Ozzy Osbourne, Neil Gaiman, and Terry Pratchett
Long-term personal or professional goal?
To achieve the perfect work-life balance
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