Regardless of whether the interface is intended to be used by a customer (novice) or an employee (expert), the key is to ensure that the POS interface is designed for the intended audience. To do this, organizations should engage users throughout the design process.
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Maggie Syregelas
Senior UX Researcher
Maggie brings a background in psychology and human factors research with experience in both qualitative and quantitative methods. Her experience as a behavioral therapist, where she gathered insights from children with Autism, and working with neurodegenerative diseases, such as Alzheimer’s and Dementia, translates to a unique passion for product accessibility and usability. Maggie has a BA in Psychology from Butler University.
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I found myself discussing what can be done to increase the extent to which voice recognition systems are seen as a benefit rather than an annoyance with the research sponsors, and I said the same things as I said 10 years ago… improve the system to support and recognize more natural speech patterns.