Regardless of whether the interface is intended to be used by a customer (novice) or an employee (expert), the key is to ensure that the POS interface is designed for the intended audience. To do this, organizations should engage users throughout the design process.
Back to team page
Janelle Sherman
Senior UX Researcher
Janelle has over 10 years of experience in research and pulls from her background in belonging and inclusion to improve accessibility for users. Janelle utilizes both quantitative and qualitative research methods to help inform her research conclusions. She is passionate about diversity, equity, and inclusion, and employee experience research. She has a doctorate degree in Psychology from Indiana University, and a Bachelors of Arts in Psychology and English from the University of New England.
Bold facts
Learn more about

Something unique about you summed up in one sentence:

Your favorite city in the world is...and why?

In your spare time (or if you had spare time), you would absolutely do this:

Share an interesting fact or a special skill:

Your ultimate celebrity dinner party guest list would include...

You cannot start the day without doing this:

What would be your most valuable zombie apocalypse skill?

What fictional universe would you like to live in?
Read our team’s latest bold insights
FDA’s digital health precertification program emphasizes importance of post-market surveillance
Finding efficient ways to leverage post-market surveillance data to inform product development at an institutional level will be key for SaMD manufacturers seeking FDA precertification.
5 takeaways for human factors practitioners from the HFES Health Care Symposium FDA workshops
Healthcare symposium provides clarity for interpretation of FDA guidance documents related to human factors engineering.
In-vehicle UX research: Here’s one recommendation that hasn’t changed in 10 years
I found myself discussing what can be done to increase the extent to which voice recognition systems are seen as a benefit rather than an annoyance with the research sponsors, and I said the same things as I said 10 years ago… improve the system to support and recognize more natural speech patterns.