A global technology company wanted to collect feedback on potential in-product support features, scenarios, and concepts.
Explore opportunities to improve in-product support features
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In-depth interview
Understand users’ expectations for balancing information access and privacy when using AI-enabled tools
A global technology company sought to understand user privacy and safety thresholds in a global qualitative & quantitative research study.
Explore the integration of AI and human interaction across a full product lifecycle
A global technology company wanted to drive buy-in for a new service that challenged existing assumptions.
Conduct global, large-scale mixed methods research with conversational & generative AI
A global technology company sought to understand how best to apply AI offerings across a suite of products.
Ensure safety and usability of an autoinjector
A pharmaceutical manufacturer required a validation study to determine if an autoinjector and its related materials were safe and effective.
Apply mixed methods approach to explore user experiences and market trends in remote healthcare
A wearable technology company wanted to understand the current telehealth landscape in hopes of identifying unexpected insights about the future of telehealth, particularly in the age of COVID-19.
Assess user experience of smartwatch onboarding and early use
A consumer electronics company sought to understand how new and current users, including older adult populations, might use and perceive a smartwatch device during onboarding, setup, and daily use.
Assess usability of large volume autoinjector platform concept
A pharmaceutical manufacturer was interested in collecting data to inform the development of a large-volume autoinjector and its accompanying IFU and labeling.
Evaluate language translation quality for global products
A global tech company sought to identify quality and needed improvements of translation technology for globally-used products.
Evaluate onboarding concepts for consumer technology device
A global technology company wanted to improve the onboarding experience for new users.
Evaluate usability of mobile payment application
A global telecommunications company wanted to assess a mobile application with a focus on usability and features.
Explore elderly populations’ experiences with assistive technology
A global technology company wanted to develop a foundational cross-market understanding of the tech ecosystem experience of adults aged 65 years and older, including device use and their views on...
Explore global users’ onboarding experience for social media platform
A social media company wanted to develop a multi-country understanding of the onboarding experience for new users signing up through the platform’s app.
Identify guest journeys and experiences at global resort chain
In order to improve their customer experience, a global hospitality company wanted to learn more about their guests’ journeys throughout and surrounding their resort stays.
Identify sources of confusion across global markets for software assessment feature
An information technology company needed to identify sources of misunderstanding for international users working with a new feature.
Assess feasibility of multi-fixed dose device for the treatment of Type 2 diabetes
A pharmaceutical manufacturer was interested in obtaining empirical data and user feedback regarding the usability of a medication delivery system, including the devices, labeling, and IFU.
Explore opportunities to improve in-product support features
A global technology company wanted to collect feedback on potential in-product support features, scenarios, and concepts.
Understand users’ expectations for balancing information access and privacy when using AI-enabled tools
A global technology company sought to understand user privacy and safety thresholds in a global qualitative & quantitative research study.
Explore the integration of AI and human interaction across a full product lifecycle
A global technology company wanted to drive buy-in for a new service that challenged existing assumptions.
Conduct global, large-scale mixed methods research with conversational & generative AI
A global technology company sought to understand how best to apply AI offerings across a suite of products.
Ensure safety and usability of an autoinjector
A pharmaceutical manufacturer required a validation study to determine if an autoinjector and its related materials were safe and effective.
Apply mixed methods approach to explore user experiences and market trends in remote healthcare
A wearable technology company wanted to understand the current telehealth landscape in hopes of identifying unexpected insights about the future of telehealth, particularly in the age of COVID-19.
Assess user experience of smartwatch onboarding and early use
A consumer electronics company sought to understand how new and current users, including older adult populations, might use and perceive a smartwatch device during onboarding, setup, and daily use.
Assess usability of large volume autoinjector platform concept
A pharmaceutical manufacturer was interested in collecting data to inform the development of a large-volume autoinjector and its accompanying IFU and labeling.
Evaluate language translation quality for global products
A global tech company sought to identify quality and needed improvements of translation technology for globally-used products.
Evaluate onboarding concepts for consumer technology device
A global technology company wanted to improve the onboarding experience for new users.
Evaluate usability of mobile payment application
A global telecommunications company wanted to assess a mobile application with a focus on usability and features.
Explore elderly populations’ experiences with assistive technology
A global technology company wanted to develop a foundational cross-market understanding of the tech ecosystem experience of adults aged 65 years and older, including device use and their views on assistive technology.
Explore global users’ onboarding experience for social media platform
A social media company wanted to develop a multi-country understanding of the onboarding experience for new users signing up through the platform’s app.
Identify guest journeys and experiences at global resort chain
In order to improve their customer experience, a global hospitality company wanted to learn more about their guests’ journeys throughout and surrounding their resort stays.
Identify sources of confusion across global markets for software assessment feature
An information technology company needed to identify sources of misunderstanding for international users working with a new feature.
Assess feasibility of multi-fixed dose device for the treatment of Type 2 diabetes
A pharmaceutical manufacturer was interested in obtaining empirical data and user feedback regarding the usability of a medication delivery system, including the devices, labeling, and IFU.