A global technology company wanted to collect feedback on potential in-product support features, scenarios, and concepts.
Explore opportunities to improve in-product support features
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Exploratory / Foundational
Explore collaborative intelligent technology
A global technology company sought to investigate ways to collaborate with intelligent technology to create customized and impactful outcomes for their users.
Understand users’ expectations for balancing information access and privacy when using AI-enabled tools
A global technology company sought to understand user privacy and safety thresholds in a global qualitative & quantitative research study.
Explore the integration of AI and human interaction across a full product lifecycle
A global technology company wanted to drive buy-in for a new service that challenged existing assumptions.
Conduct global, large-scale mixed methods research with conversational & generative AI
A global technology company sought to understand how best to apply AI offerings across a suite of products.
Investigate accessibility opportunities in voice technology for visually impaired users
A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.
Assess market interest for smart speaker payment technology
A provider of digital payment services sought testing of various prototypes designed to allow customers to shop and pay using smart speaker technology.
Co-create high-growth concepts and AR business modelling
A global telecommunications company sought to explore areas of opportunity for growth in the augmented reality space.
Improve usability of mobile app for MS patients
A developer of digital health self-assessment tools sought usability testing for an innovative smartphone app designed to help healthcare professionals and patients better understand MS.
Identify infusion pump training requirements for new user population
A pharmaceutical company planned to make an existing infusion pump available to a new patient population.
Explore potential digital therapy for pediatric patients with amblyopia
A pharmaceutical company wanted to understand if potential functionalities of a digital therapy met user needs.
Understand diabetes patient use and management with connected devices
A pharmaceutical company sought to understand how people with diabetes use technology to manage their disease.
Provide competitive usability evaluation of connected cooling systems
A manufacturer of air conditioning (AC) units sought to compare its connected in-window AC unit with comparable competitive products on the market.
Identify customer journey for connected wearable medication delivery system
A pharmaceutical manufacturer sought to explore the ideal customer journey for a new connected wearable medication delivery system.
Gauge acceptability of new drug formulation and device
A pharmaceutical manufacturer was simultaneously developing a liquid formulation for a drug (currently only available as a pill), as well as a new delivery device to administer this liquid...
Identify auto consumer insights on desired in-vehicle experience
An auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease...
Assess usability of connected medical system app with pediatric population
A pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population.
Determine MVP mobile app requirements for customer’s relocation journey
A global relocation company was designing a new mobile app and wanted to better understand user needs prior to release.
Explore improvements and opportunities for next-gen injection device development
A pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the knee.
Provide assessment and solutions for call center application design
A major utilities and telco provider sought to improve their customer experience and operational efficiency.
Improve children’s online privacy and safety messaging to adapt to changes in UK regulatory guidance
A major online gaming company asked us to compare and evaluate prototypes designed to display privacy and safety guidance when gaming online. Our priority was to find the advantages and...
Assess usability and preferences of phone cameras
A global telecommunications company wanted to evaluate how phone cameras met user expectations and usability needs.
Assess user experience of smartwatch onboarding and early use
A consumer electronics company sought to understand how new and current users, including older adult populations, might use and perceive a smartwatch device during onboarding, setup, and daily use.
Explore elderly populations’ experiences with assistive technology
A global technology company wanted to develop a foundational cross-market understanding of the tech ecosystem experience of adults aged 65 years and older, including device use and their views on...
Explore opportunities to improve in-product support features
A global technology company wanted to collect feedback on potential in-product support features, scenarios, and concepts.
Explore collaborative intelligent technology
A global technology company sought to investigate ways to collaborate with intelligent technology to create customized and impactful outcomes for their users.
Understand users’ expectations for balancing information access and privacy when using AI-enabled tools
A global technology company sought to understand user privacy and safety thresholds in a global qualitative & quantitative research study.
Explore the integration of AI and human interaction across a full product lifecycle
A global technology company wanted to drive buy-in for a new service that challenged existing assumptions.
Conduct global, large-scale mixed methods research with conversational & generative AI
A global technology company sought to understand how best to apply AI offerings across a suite of products.
Investigate accessibility opportunities in voice technology for visually impaired users
A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.
Assess market interest for smart speaker payment technology
A provider of digital payment services sought testing of various prototypes designed to allow customers to shop and pay using smart speaker technology.
Co-create high-growth concepts and AR business modelling
A global telecommunications company sought to explore areas of opportunity for growth in the augmented reality space.
Improve usability of mobile app for MS patients
A developer of digital health self-assessment tools sought usability testing for an innovative smartphone app designed to help healthcare professionals and patients better understand MS.
Identify infusion pump training requirements for new user population
A pharmaceutical company planned to make an existing infusion pump available to a new patient population.
Explore potential digital therapy for pediatric patients with amblyopia
A pharmaceutical company wanted to understand if potential functionalities of a digital therapy met user needs.
Understand diabetes patient use and management with connected devices
A pharmaceutical company sought to understand how people with diabetes use technology to manage their disease.
Provide competitive usability evaluation of connected cooling systems
A manufacturer of air conditioning (AC) units sought to compare its connected in-window AC unit with comparable competitive products on the market.
Identify customer journey for connected wearable medication delivery system
A pharmaceutical manufacturer sought to explore the ideal customer journey for a new connected wearable medication delivery system.
Gauge acceptability of new drug formulation and device
A pharmaceutical manufacturer was simultaneously developing a liquid formulation for a drug (currently only available as a pill), as well as a new delivery device to administer this liquid formulation.
Identify auto consumer insights on desired in-vehicle experience
An auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease of use of in-car features in both the current and test vehicles.
Assess usability of connected medical system app with pediatric population
A pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population.
Determine MVP mobile app requirements for customer’s relocation journey
A global relocation company was designing a new mobile app and wanted to better understand user needs prior to release.
Explore improvements and opportunities for next-gen injection device development
A pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the knee.
Provide assessment and solutions for call center application design
A major utilities and telco provider sought to improve their customer experience and operational efficiency.
Improve children’s online privacy and safety messaging to adapt to changes in UK regulatory guidance
A major online gaming company asked us to compare and evaluate prototypes designed to display privacy and safety guidance when gaming online. Our priority was to find the advantages and disadvantages of each prototype to ensure that the guidance was effective.
Assess usability and preferences of phone cameras
A global telecommunications company wanted to evaluate how phone cameras met user expectations and usability needs.
Assess user experience of smartwatch onboarding and early use
A consumer electronics company sought to understand how new and current users, including older adult populations, might use and perceive a smartwatch device during onboarding, setup, and daily use.
Explore elderly populations’ experiences with assistive technology
A global technology company wanted to develop a foundational cross-market understanding of the tech ecosystem experience of adults aged 65 years and older, including device use and their views on assistive technology.