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Gavin Lew

Managing Partner

Gavin has 25 years of experience in corporate and academic environments. He founded UX consultancy User Centric and grew it to be the largest private UX consultancy in the US. After selling the company, he continued to lead a North American UX team to become one of the most profitable business units of the parent organization.

Gavin is the co-author of the recently published AI and UX: Why Artificial Intelligence Needs User Experience. He is a frequent presenter at national and international conferences and the inventor of several patents. He is an adjunct professor at DePaul and Northwestern Universities. Gavin has an MA in Experimental Psychology from Loyola University.

Something unique about you summed up in one sentence

I can fall asleep anywhere. It’s hard being me.

Your favorite part of working at Bold Insight

At any given moment, you will encounter laughter, smarts, and all around nice people. You can see, hear and feel the energy of the team that drives right into projects–this is the work environment to die for.

In your spare time you would absolutely do this:

Build more LEGOs

How long have you been in the UX field?

Since 1992

You cannot start the day without doing this...

Pressing the espresso button on the coffee machine at work.

Your ultimate celebrity dinner party guest list would include:

Bill Gates, because he has had two lifetimes (one to build Microsoft and another where the man is genuinely making real change–he eradicated a disease from a continent), Philip K Dick who wrote so many stories that made you think, Emily Blunt because she would have something to say while being quite witty and is an amazing actor.

Long-term personal or professional goal?

I would like to publish a book. I am 85% done and have a publisher ready but need to finish the manuscript on AI and UX.

Any other facts to share?

I bid on an auction for an Olympic mascot statue. I have been to a bunch of Olympic games since 1992 and after completing the acquisition of User Centric, I decided to get one from London. It was made from the last few drops of metal to build the Olympic Stadium and sits the entrance to the stairs of my house

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AI and UX: Why Artificial Intelligence Needs User Experience

by Gavin Lew and Robert M. Schumacher

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Read Gavin’s bold insights

A Bold year to remember!

by | Dec 27, 2018

Bold Insight started out small, much like my former company 20 years earlier, User Centric, where a few set off with lofty ideas and a plan. But this time, we are smarter. We learned from the growing pains, the corporate red tape, and how to run a business better to ultimately benefit our clients....

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Bold Insight’s Gavin Lew to present at Money 2020

by | Oct 19, 2018

The premier conference in the payments, fintech, and financial services industries, Money 20/20 hosts over 11,000 attendees and will be held in Las Vegas, Nevada, on October 21-24, 2018. Bold Insight Managing Director Gavin Lew is teaming up with Visa’s Head of Design, Kevin Lee, to present,...

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The critical component missing from AI technology

by | Sep 17, 2018

The bold future of UX: How new tech will shape the industry Part 3 ∙ The critical component missing from AI technology In our last post on artificial intelligence (AI) , we discussed the three pillars that AI needs to consider to be successful: context, interaction, and trust. In this post, we...

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