Gavin Lew
Managing Partner
Gavin has 25 years of experience in corporate and academic environments. He founded UX consultancy User Centric and grew it to be the largest private UX consultancy in the US. After selling the company, he continued to lead a North American UX team to become one of the most profitable business units of the parent organization. He is a frequent presenter at national and international conferences and the inventor of several patents. He is an adjunct professor at DePaul and Northwestern Universities. Gavin has an MA in Experimental Psychology from Loyola University.
Something unique about you summed up in one sentence
I can fall asleep anywhere. It’s hard being me.
Your favorite part of working at Bold Insight
At any given moment, you will encounter laughter, smarts, and all around nice people. You can see, hear and feel the energy of the team that drives right into projects–this is the work environment to die for.
In your spare time you would absolutely do this:
Build more LEGOs
How long have you been in the UX field?
Since 1992, so just about 27 years
You cannot start the day without doing this...
Pressing the espresso button on the coffee machine at work.
Your ultimate celebrity dinner party guest list would include:
Bill Gates, because he has had two lifetimes (one to build Microsoft and another where the man is genuinely making real change–he eradicated a disease from a continent), Philip K Dick who wrote so many stories that made you think, Emily Blunt because she would have something to say while being quite witty and is an amazing actor.
Long-term personal or professional goal?
I would like to publish a book. I am 85% done and have a publisher ready but need to finish the manuscript on AI and UX.
Any other facts to share?
Read Gavin’s bold insights
Bold Insight’s Gavin Lew talks about humanizing experiences with artificial intelligence at Intellus Worldwide event
Gavin Lew, Managing Director of Bold Insight, presents Humanizing Experiences with UX-focused AI at the Intellus Worldwide Regional Event in Chicago, Illinois on September 11, 2019. In his talk, Lew...
Bold Insight’s Gavin Lew to highlight medical devices and human factors at Intellus Worldwide Summit
*Gavin Lew, Managing Director of Bold Insight, will present at the 2019 Intellus Worldwide Summit Insights Evolution in Philadelphia, Pennsylvania on May 20, 2019. In his talk, Medical Devices &...
Bold Insight’s Gavin Lew presents on artificial intelligence technology at the International Home and Housewares Show
The world's premier exposition of products for the home, The International Home and Housewares (IHA) Show, offers insight into business practices and trends that are shaping the housewares industry....
Bold Insight’s Gavin Lew talks about humanizing experiences with artificial intelligence at Intellus Worldwide event
Gavin Lew, Managing Director of Bold Insight, presents Humanizing Experiences with UX-focused AI at the Intellus Worldwide Regional Event in Chicago, Illinois on September 11, 2019. In his talk, Lew will discuss the value of user experience (UX) design and integration for artificial intelligence...
Bold Insight’s Gavin Lew to highlight medical devices and human factors at Intellus Worldwide Summit
*Gavin Lew, Managing Director of Bold Insight, will present at the 2019 Intellus Worldwide Summit Insights Evolution in Philadelphia, Pennsylvania on May 20, 2019. In his talk, Medical Devices & the Human Factors of Health, Lew will describe the regulatory environment for new product...
Bold Insight’s Gavin Lew presents on artificial intelligence technology at the International Home and Housewares Show
The world's premier exposition of products for the home, The International Home and Housewares (IHA) Show, offers insight into business practices and trends that are shaping the housewares industry. A growing trend in this industry is the integration of artificial intelligence (AI) technology....
A Bold year to remember!
Bold Insight started out small, much like my former company 20 years earlier, User Centric, where a few set off with lofty ideas and a plan. But this time, we are smarter. We learned from the growing pains, the corporate red tape, and how to run a business better to ultimately benefit our clients....
Bold Insight’s Gavin Lew to present at Money 2020
The premier conference in the payments, fintech, and financial services industries, Money 20/20 hosts over 11,000 attendees and will be held in Las Vegas, Nevada, on October 21-24, 2018. Bold Insight Managing Director Gavin Lew is teaming up with Visa’s Head of Design, Kevin Lee, to present,...
The critical component missing from AI technology
The first step when developing AI is to understand the user need; but just as critical, is knowing the context in which the data is being collected. The bold future of UX: How new tech will shape the industry Part 3 ∙ The critical component missing from AI technology In our last post on artificial...
UX and Brand: Delivering on the promise of experience strategy
An interview with Carlos Manalo (Co-Founder at The Office of Experience) and Gavin Lew (Managing Director, Bold Insight). What is the history with Bold Insight and The Office of Experience? Gavin: Over the last few years, the impact of user experience (UX) on an organization’s brand has...
Bold Insight’s Gavin Lew to present on artificial intelligence and user experience at Chicago AI Days preview event
A preview of Chicago AI Days, the Midwest’s largest artificial intelligence (AI) conference, will be held on May 15 and will focus on the connection between artificial intelligence and customer experience (CX). At this event, Gavin Lew, Managing Director of Bold Insight, will present, The...
Bold Insight team presents on voice interface design and artificial intelligence at UX Masterclass Milan
During the 13th installment of the UX Masterclass, an annual conference that brings together user experience and digital innovation experts, Managing Directors Bob Schumacher and Gavin Lew will share insights on designing the latest technology and its impact on the user experience (UX) industry. A...
Just in time for the Super Bowl – A football metaphor for UX research and design
We thought we’d have a little fun and, at the same time, share our perspectives on the relationship between user research and user-centered design via gridiron metaphor.
