Jennifer Bernardino

Research Operations Manager

Jennifer is a seasoned professional with extensive experience in the restaurant industry, where she applied her ability to juggle a variety of demands in an ever-changing environment. Jennifer brings her unique ability to dig beneath the surface and connect with multiple points of view to each project. With a passion for teaching and discovering new things, her goal is to positively impact her colleagues, workplace, and clients. Jennifer holds a BS in Elementary Education from Illinois State University.

Bold facts

Learn more about


Something unique about you summed up in one sentence:

I am applying for dual citizenship in Latvia, in honor of my father.

Your favorite part of working at Bold Insight:

The amazing people I have had the honor of working with thus far.

In your spare time you would absolutely do this:

I would spend more time reading.

Your favorite city in the world is...and why?

Austin, TX; it’s diverse, fun, beautiful!

You cannot start the day without doing this:

Hugging my kiddo.

Your ultimate celebrity dinner party guest list would include:

Adele, P!nk, Janis Joplin, Prince

Best advice ever received?

My parents taught me to never give up, never stop fighting for what’s right, and always seize the day!

Any other facts to share?

Karaoke is my jam!
Read Jennifer's bold insights
March 16, 2023

Instead of a top-down, one-size-fits-all approach to research, collaboration between manufacturers and human factors research teams can create trusted partnerships and a focus on designing valuable products.

February 27, 2023

To boost adoption of IoT devices, medical device manufacturers should consider four key questions to gain insights into user contexts and perceptions.

February 22, 2023

When used with proper consideration, VR can be a fantastic tool in the researcher’s toolkit.

February 14, 2023

Ethnographic research helps identify nuances to create a more robust understanding of users, identifying unexpected insights that may not show themselves until much later in the product development process.

January 25, 2023

With a few considerations and thoughtful planning, research that includes the a11y community can effectively collect data while ensuring a respectful participant experience to help design products that meet the needs of all users.

November 14, 2022

By being thoughtful of the research process and unique needs of participants, researchers can champion inclusion of those with accessibility needs in research, resulting in better designed products.


Read our team’s latest bold insights

5 tips for remote UX research with the A11y community

Approximately 15% of the global population identifies as having a disability. Given that so many individuals have accessibility needs, it is essential that we, as user experience (UX) researchers, design products with the accessibility (a11y) community in mind, and...

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Six unique benefits of rolling research  

Our team has seen an increase in requests for rolling research to support product design across multiple industries, from consumer goods to healthcare. We’ve seen firsthand the benefits of executing this model of research and why it can revolutionize the way product...

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