Lucy Tootill

UX Researcher

Lucy has more than a decade of experience in clinical operations and finance. Clients benefit from her passion for working with people of diverse backgrounds and drive to put people at the center of the research. Lucy loves to dig for the “why” under complicated problems and is driven to find the balance between user needs and business goals in each project. Lucy holds a BA in Political Science from California State University, Los Angeles.

Bold facts

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Something unique about you summed up in one sentence:

I’m very allergic to animals but I keep adopting more anyway.

Your favorite part of working at Bold Insight:

Every project has its own personality, I’ve love meeting them all.

In your spare time you would absolutely do this:

Work my way through the World’s 50 Best Restaurants list.

Your favorite city in the world is...and why?

San Francisco. I didn’t grow up there but it’s 100% my home.

You cannot start the day without doing this:

Having an iced coffee and doing my Wordle.

Favorite TV show:

East of Eden and Arrested Development

Best piece of advice you’ve been given:

Drink more water, get better sleep.

Any other facts to share?

I love asking people what their spirit animal is. Mine is the squirrel.
Read Lucy's bold insights
May 31, 2023

Unlock valuable insights by creating engaging environments, maximizing participation, and uncovering the genuine perspectives of young users.

May 19, 2023

We designed Bold Insight to deliver our employees’ best work. The result: a workplace that reflects the emotions, ideas, and experiences of all our employees.

May 16, 2023

Employees are a key user group at any organization. Applying UX research principles can help HR leaders optimize employee experience, drive engagement, and boost the bottom line.

May 11, 2023

Generative AI can help researchers refine and clarify research objectives, communicate effectively, and spark creativity and strategic thinking.

April 12, 2023

Regulations and guidance for human factors research and medtech have evolved, but the goals remain unchanged. The right research partner makes navigating FDA rules simple.


Read our team’s latest bold insights