A pharmaceutical company needed to evaluate the effectiveness of their instructions for use for a new product.
Refine iterative design process to improve pharmaceutical instructions for use (IFU)
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US case studies
Provide assessment and solutions for call center application design
A major utilities and telco provider sought to improve their customer experience and operational efficiency.
Explore improvements and opportunities for next-gen injection device development
A pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the knee.
Determine MVP mobile app requirements for customer’s relocation journey
A global relocation company was designing a new mobile app and wanted to better understand user needs prior to release.
Assess usability of connected medical system app with pediatric population
A pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population.
Identify auto consumer insights on desired in-vehicle experience
An auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease...
Assess usability of HCP portal and provide recommendations for new mobile app integration
A pharmaceutical manufacturer wanted to improve the usability and usefulness of an existing HCP portal for a desktop and design a new mobile app version of the portal.
Gauge acceptability of new drug formulation and device
A pharmaceutical manufacturer was simultaneously developing a liquid formulation for a drug (currently only available as a pill), as well as a new delivery device to administer this liquid...
Evaluate utilization of mobile health record app
An innovative healthcare solutions company sought to test the usability of their electronic health record (EHR) mobile application.
Improve usability of travel website and mobile experience
A travel company designed a new tool that allowed users to manage and book all trip details using one interface.
Provide expert evaluation of call center application
Our client was upgrading a sales and service application for customer service representatives.
Improve usability and messaging of news website and mobile app
A global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.
Assess connected medical system usability and integration
A pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product...
Evaluate risk of redesigned surgical equipment
A medical manufacturer had US-approved surgical equipment, but the current design was not working for some international markets.
Human factors training course designed for FDA
The FDA reached out to the Human Factors and Ergonomics Society (HFES) to assemble a team of experts to provide a training course for the Division of Medication Error Prevention and Analysis (DMEPA)...
Assess safe and effective surgical mesh implantation procedure and packaging
A manufacturer of surgical products had developed a new surgical mesh that provided various advancements in clinical outcomes, but also came with necessary adjustments to implantation procedure.
Human factors training course designed for medical device team
A global medical device manufacturer wanted to promote internal awareness of and appreciation for best practices in the application of human factors engineering to medical device development.
Identify customer journey for connected wearable medication delivery system
A pharmaceutical manufacturer sought to explore the ideal customer journey for a new connected wearable medication delivery system.
Assess safe and effective use of pediatric medical injection kit
A pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and...
Refine packaging design to mitigate clinical workflow risk
A manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.
Assess functionality of mobile app through expert evaluation and prototype design
Assess a mobile application with a focus on usability and features.
Assess usability and consumer experience of new home appliance feature
A consumer products manufacturer wanted to evaluate multiple designs of a new feature for small home appliance.
Provide competitive usability evaluation of connected cooling systems
A manufacturer of air conditioning (AC) units sought to compare its connected in-window AC unit with comparable competitive products on the market.
Improve usability of connected household appliance
A consumer products manufacturer sought to assess the usability of a touch-screen appliance that allowed connectivity with a mobile device.
Improve usability and safety of wearable pump for Type 2 Diabetes patients
A medical device manufacturer sought to evaluate the usability and safety of the patch pump and training with potential patients and healthcare providers.
Design research program for new drug delivery system
This multi-study program of research used a combination of early iterative design studies and later formative studies to refine all elements of the drug delivery system.
Identify risks of pharmacy package design
A pharmaceutical manufacturer wanted to eliminate selection errors due to similar packaging.
Understand diabetes patient use and management with connected devices
A pharmaceutical company sought to understand how people with diabetes use technology to manage their disease.
Evaluate design of new infusion pump carrying accessory
A pharmaceutical manufacturer sought to improve the design and usability of a currently available pump carrying accessory.
Identify infusion pump training requirements for new user population
A pharmaceutical company planned to make an existing infusion pump available to a new patient population.
Explore consumer insights on visual brand language of small appliance product line
A manufacturer of consumer goods sought to refresh guidelines related to the design of its product line.
Evaluate desirability of digital therapy concept
A pharmaceutical company wanted to understand if potential functionalities of a digital therapy met user needs.
Evaluate acceptability of dental device cleaning procedure and instructional materials
A manufacturer of personal care products sought to assess the ability of users to follow cleaning and disinfection protocols in a clinical setting.
Improve usability of mobile app for MS patients
A developer of digital health self-assessment tools sought usability testing for an innovative smartphone app designed to help healthcare professionals and patients better understand MS.
Produce roadmap for voice-controlled gaming development
A global technology company needed guidelines for voice-controlled multi-platform game development.
Identify speech detection algorithms through voice sampling for global healthcare solutions
A global healthcare company sought to improve speech detection algorithms used by health care professionals (HCPs) to access patient information.
Co-create high-growth concepts and AR business modelling
A global telecommunications company sought to explore areas of opportunity for growth in the augmented reality space.
Improve usability and messaging of online game store
A major European games publisher needed to perfect their process to increase subscriptions.
Assess market interest for smart speaker payment technology
A provider of digital payment services sought testing of various prototypes designed to allow customers to shop and pay using smart speaker technology.
Investigate accessibility opportunities in voice technology for visually impaired users
A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.
Assess opportunities for app and game development, management tools
A multinational tech company needed to improve how different user groups monitor business performance of their games and apps.
Improve usability and identify behavioral use of mobile app for at-risk patients
A pharmaceutical company needed to test usability of an app for patients facing a serious medical condition.
Assess usability of automotive mobile app workflows
An auto manufacturer sought to evaluate key features and workflows of two different mobile app prototypes.
Identify issues and improvements for security platform user interface
A global provider of network-based security threat detection systems sought to evaluate the user interface provided with its suite of products.
Refine iterative design process to improve pharmaceutical instructions for use (IFU)
A pharmaceutical company needed to evaluate the effectiveness of their instructions for use for a new product.
Provide assessment and solutions for call center application design
A major utilities and telco provider sought to improve their customer experience and operational efficiency.
Explore improvements and opportunities for next-gen injection device development
A pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the knee.
Determine MVP mobile app requirements for customer’s relocation journey
A global relocation company was designing a new mobile app and wanted to better understand user needs prior to release.
Assess usability of connected medical system app with pediatric population
A pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population.
Identify auto consumer insights on desired in-vehicle experience
An auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease of use of in-car features in both the current and test vehicles.
Assess usability of HCP portal and provide recommendations for new mobile app integration
A pharmaceutical manufacturer wanted to improve the usability and usefulness of an existing HCP portal for a desktop and design a new mobile app version of the portal.
Gauge acceptability of new drug formulation and device
A pharmaceutical manufacturer was simultaneously developing a liquid formulation for a drug (currently only available as a pill), as well as a new delivery device to administer this liquid formulation.
Evaluate utilization of mobile health record app
An innovative healthcare solutions company sought to test the usability of their electronic health record (EHR) mobile application.
Improve usability of travel website and mobile experience
A travel company designed a new tool that allowed users to manage and book all trip details using one interface.
Provide expert evaluation of call center application
Our client was upgrading a sales and service application for customer service representatives.
Improve usability and messaging of news website and mobile app
A global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.
Assess connected medical system usability and integration
A pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product and new product have an accompanying mobile application.
Evaluate risk of redesigned surgical equipment
A medical manufacturer had US-approved surgical equipment, but the current design was not working for some international markets.
Human factors training course designed for FDA
The FDA reached out to the Human Factors and Ergonomics Society (HFES) to assemble a team of experts to provide a training course for the Division of Medication Error Prevention and Analysis (DMEPA) from the Center for Drug Evaluation and Research (CDER).
Assess safe and effective surgical mesh implantation procedure and packaging
A manufacturer of surgical products had developed a new surgical mesh that provided various advancements in clinical outcomes, but also came with necessary adjustments to implantation procedure.
Human factors training course designed for medical device team
A global medical device manufacturer wanted to promote internal awareness of and appreciation for best practices in the application of human factors engineering to medical device development.
Identify customer journey for connected wearable medication delivery system
A pharmaceutical manufacturer sought to explore the ideal customer journey for a new connected wearable medication delivery system.
Assess safe and effective use of pediatric medical injection kit
A pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and effective.
Refine packaging design to mitigate clinical workflow risk
A manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.
Assess functionality of mobile app through expert evaluation and prototype design
Assess a mobile application with a focus on usability and features.
Assess usability and consumer experience of new home appliance feature
A consumer products manufacturer wanted to evaluate multiple designs of a new feature for small home appliance.
Provide competitive usability evaluation of connected cooling systems
A manufacturer of air conditioning (AC) units sought to compare its connected in-window AC unit with comparable competitive products on the market.
Improve usability of connected household appliance
A consumer products manufacturer sought to assess the usability of a touch-screen appliance that allowed connectivity with a mobile device.
Improve usability and safety of wearable pump for Type 2 Diabetes patients
A medical device manufacturer sought to evaluate the usability and safety of the patch pump and training with potential patients and healthcare providers.
Design research program for new drug delivery system
This multi-study program of research used a combination of early iterative design studies and later formative studies to refine all elements of the drug delivery system.
Identify risks of pharmacy package design
A pharmaceutical manufacturer wanted to eliminate selection errors due to similar packaging.
Understand diabetes patient use and management with connected devices
A pharmaceutical company sought to understand how people with diabetes use technology to manage their disease.
Evaluate design of new infusion pump carrying accessory
A pharmaceutical manufacturer sought to improve the design and usability of a currently available pump carrying accessory.
Identify infusion pump training requirements for new user population
A pharmaceutical company planned to make an existing infusion pump available to a new patient population.
Explore consumer insights on visual brand language of small appliance product line
A manufacturer of consumer goods sought to refresh guidelines related to the design of its product line.
Evaluate desirability of digital therapy concept
A pharmaceutical company wanted to understand if potential functionalities of a digital therapy met user needs.
Evaluate acceptability of dental device cleaning procedure and instructional materials
A manufacturer of personal care products sought to assess the ability of users to follow cleaning and disinfection protocols in a clinical setting.
Improve usability of mobile app for MS patients
A developer of digital health self-assessment tools sought usability testing for an innovative smartphone app designed to help healthcare professionals and patients better understand MS.
Produce roadmap for voice-controlled gaming development
A global technology company needed guidelines for voice-controlled multi-platform game development.
Identify speech detection algorithms through voice sampling for global healthcare solutions
A global healthcare company sought to improve speech detection algorithms used by health care professionals (HCPs) to access patient information.
Co-create high-growth concepts and AR business modelling
A global telecommunications company sought to explore areas of opportunity for growth in the augmented reality space.
Improve usability and messaging of online game store
A major European games publisher needed to perfect their process to increase subscriptions.
Assess market interest for smart speaker payment technology
A provider of digital payment services sought testing of various prototypes designed to allow customers to shop and pay using smart speaker technology.
Investigate accessibility opportunities in voice technology for visually impaired users
A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.
Assess opportunities for app and game development, management tools
A multinational tech company needed to improve how different user groups monitor business performance of their games and apps.
Improve usability and identify behavioral use of mobile app for at-risk patients
A pharmaceutical company needed to test usability of an app for patients facing a serious medical condition.
Assess usability of automotive mobile app workflows
An auto manufacturer sought to evaluate key features and workflows of two different mobile app prototypes.
Identify issues and improvements for security platform user interface
A global provider of network-based security threat detection systems sought to evaluate the user interface provided with its suite of products.