A pharmaceutical manufacturer was interested in obtaining empirical data and user feedback regarding the usability of a medication delivery system, including the devices, labeling, and IFU.
A global telecommunications company was interested in conducting a literature review to inform internal accessibility efforts.
A global technology company wanted to develop a more in-depth understanding of the travel booking process and travelling experience for populations with auditory and/or visual impairments.
A global telecommunications company wanted to assess a mobile application with a focus on usability and features.
A global technology company wanted to improve the onboarding experience for new users.
A global tech company sought to identify quality and needed improvements of translation technology for globally-used products.
A global technology company sought to understand the education and onboarding of products within prominent technological ecosystems throughout the world, and to evaluate how the success of...
A healthcare company wanted to identify existing workflows of their laboratory equipment across global markets and determine opportunities for usability improvement.
A consumer electronics company sought to understand how new and current users, including older adult populations, might use and perceive a smartwatch device during onboarding, setup, and daily use.
A pharmaceutical manufacturer was interested in collecting data to inform the development of a large-volume autoinjector and its accompanying IFU and labeling.
A global telecommunications company wanted to evaluate how phone cameras met user expectations and usability needs.
A pharmaceutical manufacturer required a validation study to determine if an autoinjector and its related materials were safe and effective.
An information technology company needed to identify sources of misunderstanding for international users working with a new feature.
A software company sought to understand usability issues unique to their real estate project development site and customers.
In order to improve their customer experience, a global hospitality company wanted to learn more about their guests’ journeys throughout and surrounding their resort stays.
A social media company wanted to develop a multi-country understanding of the onboarding experience for new users signing up through the platform’s app.
A global technology company wanted to develop a foundational cross-market understanding of the tech ecosystem experience of adults aged 65 years and older, including device use and their views on...
A global provider of enterprise software sought to identify internal user groups and current challenges in the development process and the use of a development platform.
A wearable technology company wanted to understand the current telehealth landscape in hopes of identifying unexpected insights about the future of telehealth, particularly in the age of COVID-19.
A pharmaceutical company asked us to test the design preferences and usability of a mobile application designed as a 6-week treatment program to help patients manage their depression
An e-commerce company asked us to explore how different features on their platform could be improved to better support customers in their online purchasing journeys.
A global technology company wanted us to research casual multiplayer games (MPGs), exploring the current design gaps and discovering the experiences and perceptions of why people play multiplayer...
An advertising company asked us to explore how individuals from multiple countries interact with advertisements when consuming content across connected devices. We focused on identifying any user...
A global technology company asked us to explore how people look for information online using different search tools to improve their regulatory terminology.
An online gaming company approached us to evaluate the accuracy of different age verification methods and understand the experiences of children, parents, and young adults using these methods in a...
A medical device manufacturer asked us to evaluate the use of their hematology analyzers in different settings and identify opportunities for improvement.
A major online gaming company asked us to compare and evaluate prototypes designed to display privacy and safety guidance when gaming online. Our priority was to find the advantages and...
A medical device manufacturer asked us to evaluate the usability of a home monitoring device for individuals with pacemakers and defibrillators and explore ways to improve the product according to...
A pharmaceutical company needed to evaluate the effectiveness of their instructions for use for a new product.
A major utilities and telco provider sought to improve their customer experience and operational efficiency.
A pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the knee.
A global relocation company was designing a new mobile app and wanted to better understand user needs prior to release.
A pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population.
An auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease...
A pharmaceutical manufacturer wanted to improve the usability and usefulness of an existing HCP portal for a desktop and design a new mobile app version of the portal.
A pharmaceutical manufacturer was simultaneously developing a liquid formulation for a drug (currently only available as a pill), as well as a new delivery device to administer this liquid...
An innovative healthcare solutions company sought to test the usability of their electronic health record (EHR) mobile application.
A travel company designed a new tool that allowed users to manage and book all trip details using one interface.
Our client was upgrading a sales and service application for customer service representatives.
A global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.
A pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product...
A medical manufacturer had US-approved surgical equipment, but the current design was not working for some international markets.
The FDA reached out to the Human Factors and Ergonomics Society (HFES) to assemble a team of experts to provide a training course for the Division of Medication Error Prevention and Analysis (DMEPA)...
A manufacturer of surgical products had developed a new surgical mesh that provided various advancements in clinical outcomes, but also came with necessary adjustments to implantation procedure.
A global medical device manufacturer wanted to promote internal awareness of and appreciation for best practices in the application of human factors engineering to medical device development.
A pharmaceutical manufacturer sought to explore the ideal customer journey for a new connected wearable medication delivery system.
A pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and...
A manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.
Assess a mobile application with a focus on usability and features.
A consumer products manufacturer wanted to evaluate multiple designs of a new feature for small home appliance.
A manufacturer of air conditioning (AC) units sought to compare its connected in-window AC unit with comparable competitive products on the market.
A consumer products manufacturer sought to assess the usability of a touch-screen appliance that allowed connectivity with a mobile device.
A medical device manufacturer sought to evaluate the usability and safety of the patch pump and training with potential patients and healthcare providers.
This multi-study program of research used a combination of early iterative design studies and later formative studies to refine all elements of the drug delivery system.
A pharmaceutical manufacturer wanted to eliminate selection errors due to similar packaging.
A pharmaceutical company sought to understand how people with diabetes use technology to manage their disease.
A pharmaceutical manufacturer sought to improve the design and usability of a currently available pump carrying accessory.
A pharmaceutical company planned to make an existing infusion pump available to a new patient population.
A manufacturer of consumer goods sought to refresh guidelines related to the design of its product line.
A pharmaceutical company wanted to understand if potential functionalities of a digital therapy met user needs.
A manufacturer of personal care products sought to assess the ability of users to follow cleaning and disinfection protocols in a clinical setting.
A developer of digital health self-assessment tools sought usability testing for an innovative smartphone app designed to help healthcare professionals and patients better understand MS.
A global technology company needed guidelines for voice-controlled multi-platform game development.
A global healthcare company sought to improve speech detection algorithms used by health care professionals (HCPs) to access patient information.
A global telecommunications company sought to explore areas of opportunity for growth in the augmented reality space.
A major European games publisher needed to perfect their process to increase subscriptions.
A provider of digital payment services sought testing of various prototypes designed to allow customers to shop and pay using smart speaker technology.
A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.
A multinational tech company needed to improve how different user groups monitor business performance of their games and apps.
A pharmaceutical company needed to test usability of an app for patients facing a serious medical condition.
An auto manufacturer sought to evaluate key features and workflows of two different mobile app prototypes.
A global provider of network-based security threat detection systems sought to evaluate the user interface provided with its suite of products.
A pharmaceutical manufacturer was interested in obtaining empirical data and user feedback regarding the usability of a medication delivery system, including the devices, labeling, and IFU.
A global telecommunications company was interested in conducting a literature review to inform internal accessibility efforts.
A global technology company wanted to develop a more in-depth understanding of the travel booking process and travelling experience for populations with auditory and/or visual impairments.
A global telecommunications company wanted to assess a mobile application with a focus on usability and features.
A global technology company wanted to improve the onboarding experience for new users.
A global tech company sought to identify quality and needed improvements of translation technology for globally-used products.
A global technology company sought to understand the education and onboarding of products within prominent technological ecosystems throughout the world, and to evaluate how the success of onboarding and education is measured.
A healthcare company wanted to identify existing workflows of their laboratory equipment across global markets and determine opportunities for usability improvement.
A consumer electronics company sought to understand how new and current users, including older adult populations, might use and perceive a smartwatch device during onboarding, setup, and daily use.
A pharmaceutical manufacturer was interested in collecting data to inform the development of a large-volume autoinjector and its accompanying IFU and labeling.
A global telecommunications company wanted to evaluate how phone cameras met user expectations and usability needs.
A pharmaceutical manufacturer required a validation study to determine if an autoinjector and its related materials were safe and effective.
An information technology company needed to identify sources of misunderstanding for international users working with a new feature.
A software company sought to understand usability issues unique to their real estate project development site and customers.
In order to improve their customer experience, a global hospitality company wanted to learn more about their guests’ journeys throughout and surrounding their resort stays.
A social media company wanted to develop a multi-country understanding of the onboarding experience for new users signing up through the platform’s app.
A global technology company wanted to develop a foundational cross-market understanding of the tech ecosystem experience of adults aged 65 years and older, including device use and their views on assistive technology.
A global provider of enterprise software sought to identify internal user groups and current challenges in the development process and the use of a development platform.
A wearable technology company wanted to understand the current telehealth landscape in hopes of identifying unexpected insights about the future of telehealth, particularly in the age of COVID-19.
A pharmaceutical company asked us to test the design preferences and usability of a mobile application designed as a 6-week treatment program to help patients manage their depression
An e-commerce company asked us to explore how different features on their platform could be improved to better support customers in their online purchasing journeys.
A global technology company wanted us to research casual multiplayer games (MPGs), exploring the current design gaps and discovering the experiences and perceptions of why people play multiplayer games (MG). The purpose was to help guide future strategies.
An advertising company asked us to explore how individuals from multiple countries interact with advertisements when consuming content across connected devices. We focused on identifying any user needs that could be transformed to increase brand engagement and create a more seamless purchase...
A global technology company asked us to explore how people look for information online using different search tools to improve their regulatory terminology.
An online gaming company approached us to evaluate the accuracy of different age verification methods and understand the experiences of children, parents, and young adults using these methods in a gaming context.
A medical device manufacturer asked us to evaluate the use of their hematology analyzers in different settings and identify opportunities for improvement.
A major online gaming company asked us to compare and evaluate prototypes designed to display privacy and safety guidance when gaming online. Our priority was to find the advantages and disadvantages of each prototype to ensure that the guidance was effective.
A medical device manufacturer asked us to evaluate the usability of a home monitoring device for individuals with pacemakers and defibrillators and explore ways to improve the product according to user needs and preferences.
A pharmaceutical company needed to evaluate the effectiveness of their instructions for use for a new product.
A major utilities and telco provider sought to improve their customer experience and operational efficiency.
A pharmaceutical manufacturer was exploring next generation improvements for currently available medication to treat osteoarthritis in the knee.
A global relocation company was designing a new mobile app and wanted to better understand user needs prior to release.
A pharmaceutical manufacturer wanted to use an existing connected system mobile app with a pediatric population.
An auto manufacturer wanted to gather foundational insights from the US market about factors that car owners like/dislike about their current cars, reactions to a recently released model, and ease of use of in-car features in both the current and test vehicles.
A pharmaceutical manufacturer wanted to improve the usability and usefulness of an existing HCP portal for a desktop and design a new mobile app version of the portal.
A pharmaceutical manufacturer was simultaneously developing a liquid formulation for a drug (currently only available as a pill), as well as a new delivery device to administer this liquid formulation.
An innovative healthcare solutions company sought to test the usability of their electronic health record (EHR) mobile application.
A travel company designed a new tool that allowed users to manage and book all trip details using one interface.
Our client was upgrading a sales and service application for customer service representatives.
A global biotechnology company wanted to assess the usefulness and usability of its informational website designed for clinicians.
A pharmaceutical manufacturer is developing an updated version of an existing, in-market system to help patients with medication adherence. As a connected medical system, both the existing product and new product have an accompanying mobile application.
A medical manufacturer had US-approved surgical equipment, but the current design was not working for some international markets.
The FDA reached out to the Human Factors and Ergonomics Society (HFES) to assemble a team of experts to provide a training course for the Division of Medication Error Prevention and Analysis (DMEPA) from the Center for Drug Evaluation and Research (CDER).
A manufacturer of surgical products had developed a new surgical mesh that provided various advancements in clinical outcomes, but also came with necessary adjustments to implantation procedure.
A global medical device manufacturer wanted to promote internal awareness of and appreciation for best practices in the application of human factors engineering to medical device development.
A pharmaceutical manufacturer sought to explore the ideal customer journey for a new connected wearable medication delivery system.
A pharmaceutical company required a validation study to determine if the preparation and administration of an injection kit requiring the reconstitution of a pediatric medication was safe and effective.
A manufacturer of surgical and delivery devices needed to better understand use cases around the deployment of their crash cart products in typical clinical environments.
Assess a mobile application with a focus on usability and features.
A consumer products manufacturer wanted to evaluate multiple designs of a new feature for small home appliance.
A manufacturer of air conditioning (AC) units sought to compare its connected in-window AC unit with comparable competitive products on the market.
A consumer products manufacturer sought to assess the usability of a touch-screen appliance that allowed connectivity with a mobile device.
A medical device manufacturer sought to evaluate the usability and safety of the patch pump and training with potential patients and healthcare providers.
This multi-study program of research used a combination of early iterative design studies and later formative studies to refine all elements of the drug delivery system.
A pharmaceutical manufacturer wanted to eliminate selection errors due to similar packaging.
A pharmaceutical company sought to understand how people with diabetes use technology to manage their disease.
A pharmaceutical manufacturer sought to improve the design and usability of a currently available pump carrying accessory.
A pharmaceutical company planned to make an existing infusion pump available to a new patient population.
A manufacturer of consumer goods sought to refresh guidelines related to the design of its product line.
A pharmaceutical company wanted to understand if potential functionalities of a digital therapy met user needs.
A manufacturer of personal care products sought to assess the ability of users to follow cleaning and disinfection protocols in a clinical setting.
A developer of digital health self-assessment tools sought usability testing for an innovative smartphone app designed to help healthcare professionals and patients better understand MS.
A global technology company needed guidelines for voice-controlled multi-platform game development.
A global healthcare company sought to improve speech detection algorithms used by health care professionals (HCPs) to access patient information.
A global telecommunications company sought to explore areas of opportunity for growth in the augmented reality space.
A major European games publisher needed to perfect their process to increase subscriptions.
A provider of digital payment services sought testing of various prototypes designed to allow customers to shop and pay using smart speaker technology.
A major telecommunications company sought to understand mobile phone accessibility and usability issues unique to visually impaired users.
A multinational tech company needed to improve how different user groups monitor business performance of their games and apps.
A pharmaceutical company needed to test usability of an app for patients facing a serious medical condition.
An auto manufacturer sought to evaluate key features and workflows of two different mobile app prototypes.
A global provider of network-based security threat detection systems sought to evaluate the user interface provided with its suite of products.