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Kim has 20+ years’ experience in mixed methods user research, experience design and strategy, and in-house research team management at Fortune 500 companies. She thrives on leveraging her knowledge of both UX design and research to help drive empathetic and forward-thinking solutioning, and is especially passionate about bridging business KPIs and user insights to propel measurable and meaningful impact. She has an MS with Distinction in Human-Computer Interaction from DePaul University.
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UX research is crucial for auto manufacturers to improve in-car experiences and prevent design issues. This post outlines key steps learned over two decades for effective on-the-road UX research.
Connected medical devices offer benefits but also pose cybersecurity risks that can disrupt patient care. The FDA’s new guidance highlights the need for strong cybersecurity measures and provides recommendations for integrating these measures into human factors engineering to ensure device safety.
Designing accessible products through UX research can create better user experiences for all when researchers are knowledgeable about accessibility and accessible designs, recruit those with a wide range of accessibility needs throughout the UX process, and offer accessible participation options like in-home testing.
Prioritize understanding and meeting users’ needs to shape your company’s future and achieve unprecedented success. Investing in user experience (UX) leads to lower support costs, higher customer retention, and a proven return on investment.