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Piya draws on her training in human computer interaction to understand how people respond to technology. She has lead over 100 small- and large-scale projects, including several multi-country projects. Piya has conducted formative and summative research on medical devices and software, mobile devices and accessories, websites, productivity, financial, and enterprise application tools. She also has extensive experience researching interactive voice response (IVR) systems in a variety of industries.
Piya is a member of the User Experience Professionals Association (UXPA), Human Factors and Ergonomics Society (HFES) and Association for the Advancement of Medical Instrumentation (AAMI). She has an MS in Human-Computer Interaction from De Paul, University, BS in Computer Science with a minor in Art from Northeastern Illinois University.
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Our research has shown a trend in healthcare provider feedback regarding mHealth alerts and features. While generally positive about the concept, liability is top of mind with this user group and common questions were raised during testing.
With the thousands of projects managed over the years, we feel like we’ve “seen it all.” While rare, in spite of the amount of preparation and planning, sometimes things don’t go as expected.
HFES healthcare symposium provides insight on FDA and regulatory perspectives, use of technology in research, interesting research methods employed, and cross-industry collaboration.
As designers, we assume users will behave the way we expect them to behave. Unfortunately for us, humans are unpredictable … attempts to model behavior typically predict less than 10% of actions. Consider the Theory of Planned Behavior, which suggests behaviors depend...