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Tate clearly brings infinite professionalism and a very serious nature to the offices of Bold Insight. While he spends much of his time finding cozy places to nap, he also attends every meeting he can – primarily because meetings have snacks.
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Taylor Swift isn’t just a music icon. She’s a master of strategy, storytelling, and intentional decision-making. And as it turns out, those same principles apply to great UX design.
Designing better tools for agents is one of the most overlooked levers for customer experience transformation.
Why designing product experiences for everyone in the household, not just one user, is the key to long-term trust and adoption.
When your teams are confident in their roles, understand one another’s value, and can collaborate effectively, the business moves faster and smarter.