US Team

Patrick McCormack

Placeholder for team headerPatrick McCormack Sr. ResearcherPatrick has 10 years of experience applying HFE/UE to the development of medical devices with an emphasis on ensuring safe and effective...

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Mihir Bhatt

Placeholder for team headerMihir Bhatt DirectorMihir has over 15 years of marketing research experience, working with a diverse set of categories including consumer packaged goods, technology,...

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Kendall Zarate

Placeholder for team headerKendall Zarate ResearcherKendall has a multidisciplinary background in psychology and human behavior. Her interest in UX research was sparked by her fascination with the...

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Joselyn Walsh

Placeholder for team headerJoselyn Walsh ResearcherJoselyn brings 5+ years of experience in academic and non-profit research to Bold Insight, including planning and execution of anthropological...

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Maggie Considine

Placeholder for team headerMaggie Considine ResearcherMaggie brings a background in psychology and human factors research with experience in both qualitative and quantitative methods. Her experience...

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Lucy Tootill

Placeholder for team headerLucy Tootill ResearcherLucy has more than a decade of experience in clinical operations and finance. Clients benefit from her passion for working with people of diverse...

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Vivian Carrillo

Placeholder for team headerVivian Carrillo ResearcherVivian’s background in the fields of oncofertility and clinical psychology offers clients unmatched clinical expertise. Her experience in...

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Jeff Yang

Placeholder for team headerJeff Yang ResearcherJeff’s background in marketing lead to roles with troubleshooting, engineering, and UX design and research. His curiosity with the human thought...

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Kaitlin Stinson

Placeholder for team headerKaitlin Stinson DirectorKaitlin brings to Bold Insight over 14 years of experience as a human factors engineer at medical device manufacturers. She has extensive...

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Kathryn Gwizdala

Placeholder for team headerKathryn Gwizdala, PhD ResearcherKathryn has multidisciplinary expertise and training in neuroscience, physiology, psychology, and kinesiology. She has worked with special...

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Rowan Quinain

Placeholder for team headerRowan Quinain Client Services CoordinatorRowan’s experience in military operations, auditing, and compliance makes him highly adaptable to new challenges and he brings his...

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Brad Hagoski

Placeholder for team headerBrad Hagoski ResearcherBrad has more than 10 years of experience in automotive human factors research with an emphasis on testing automotive safety systems at every stage...

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Jennifer Gallant

Placeholder for team headerJennifer Gallant ResearcherPrior to becoming a UX researcher, Jennifer had 10+ years of experience as a physical therapist in multiple specialties ranging from pediatrics...

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Aston Karner

Placeholder for team headerAston Karner ResearcherWith a background in higher education, interpreting and applying psychological and sociological research to colleges and its students, Aston is...

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Nohra Murad

Placeholder for team headerNohra Murad ResearcherNohra has an interdisciplinary background in biomechanics, human performance, and science and technology studies. She brings enthusiasm and a spirit...

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Milena Petrovic

Placeholder for team headerMilena Petrović, PhD Sr. ResearcherAs a cognitive psychologist, Milena is skilled in the complexity of human experience and interaction with environment. She brings a...

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Angie Stafford

Placeholder for team headerAngie Stafford Business Operations CoordinatorAngie brings over 20 years of experience in all aspects of purchasing and inventory management to her role in business...

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Vickie Nguyen

Placeholder for team headerVickie Nguyen, PhD ResearcherWith a background in psychology and biomedical informatics, Vickie has collaborated with multidisciplinary teams to positively impact user...

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William Lehman

Placeholder for team headerWilliam Lehman ResearcherWill has a passion for creating a world that empowers all users. His interest in UX research stems from universal accessibility and inclusive...

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Jack Ruocco

Placeholder for team headerJack Ruocco ResearcherJack’s skillset is rooted in user experience design, user research, and front-end programming. He brings a variety of research experience in the...

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Kirsten Bruckbauer

Placeholder for team headerKirsten Bruckbauer DirectorKirsten has over a decade of experience designing user research solutions that deliver insight, context, and clarity for product and business...

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Elena Beckman

Placeholder for team headerElena Beckman ResearcherElena brings a diverse background in academic research and strong skills in research methodology and data analysis to each project. Elena has a...

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Ilaria Amato

Placeholder for team headerIlaria Amato ResearcherIlaria brings a background in psychology and clinical research to each project. She has conducted research with diverse populations, including...

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Michelle McKinney

Placeholder for team header Michelle McKinney Director EcoX Workforce LeadMichelle is a seasoned human resources and operational leader who thrives at taking on tough challenges. Her background is...

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Giovanni Centeno

Placeholder for team headerGiovanni Centeno ResearcherGiovanni's background is rooted in human-computer interaction and digital anthropology. He is passionate about utilizing his interdisciplinary...

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Ben Bontreger

Placeholder for team headerBen Bontreger ResearcherBen has a background rooted in psychology and human factors, with experience primarily in qualitative research methods. He has worked with a...

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Josepha Natzke

Placeholder for team headerJosepha Natzke Marketing CoordinatorJosepha brings experience in UX research, design, and content strategy to her role on the marketing team. Prior to working at Bold...

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Jennifer Bernardino

Placeholder for team headerJennifer Bernardino Research Operations AssociateJennifer is a seasoned professional with extensive experience in the restaurant industry, where she applied her ability to...

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Elizabeth Reuter

Placeholder for team headerElizabeth Reuter ResearcherLiz has 10+ years of experience in industrial design across a variety of industries including consumer goods, housewares, tech, and furniture....

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Tikia Pamias

Placeholder for team headerTikia Pamias Project Management CoordinatorTikia's 15+ years of extensive experience supporting user experience teams gives her a comprehensive view of the project...

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Larry Becker

Placeholder for team headerLarry Becker DirectorLarry has more than 20 years of experience creating, analyzing, and optimizing online user experiences. Larry has led e-commerce for a national...

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Jim Kershner

Placeholder for team headerJim Kershner DirectorJim has 20+ years of medical device product development experience, ranging from orthopedic implants and surgical instruments, to endovascular...

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Abby Muldoon

Placeholder for team headerAbby Muldoon ResearcherWith over 10 years of research experience, Abby has led the execution of clinical and behavioral health research projects from conception to...

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Mary McInnis

Placeholder for team headerMary McInnis ResearcherWith a rich background of experience in automotive, Mary spent 10 years as a mechanical engineer in the industry, with roles in design,...

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Kayla Sanoy

Placeholder for team headerKayla Sanoy Senior ResearcherWith a background in marketing, research, and the arts, Kayla approaches every client project with creativity, results orientation, and...

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Katie Leyden

Placeholder for team headerKatie Leyden Senior ResearcherKatie's background in human-centered design, cultural analysis, and business positions her as both a creative and strategic thinker. She...

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Muhammad Alsaqri

Placeholder for team headerMuhammad Alsaqri ResearcherMuhammad has a background in neuroscience, with a particular interest in the UX of virtual reality and urban planning. His experience in a...

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Mary Frances Tesher

Placeholder for team headerMary Frances Tesher HR GeneralistMary Frances has over 25 years of healthcare and corporate human resource experience. She brings enthusiasm and a strong foundation in...

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Christina Ambrose

Placeholder for team headerChristina Ambrose Senior ResearcherWith a background in interdisciplinary social sciences, Christina has been trained in a variety of qualitative research methods. Her...

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Patience Kurtz

Placeholder for team headerPatience Kurtz Senior ResearcherPatience draws from her background in human-centered design, research, and art to help clients design and deliver meaningful experiences...

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Stephanie Wiltman

Placeholder for team headerStephanie Wiltman, PhD Senior ResearcherStephanie has a unique interdisciplinary research background in biomechanics, behavioral psychology, and medical grade plastics....

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Katrina Orlov

Placeholder for team headerKatrina Orlov ResearcherKatrina’s dual background in art and science has honed her ability to think creatively and with strong attention to detail. Katrina has led and...

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Leiah Verdone

Placeholder for team headerLeiah Verdone Senior ResearcherLeiah brings a unique background in health sciences to every project. She has clinical work experience with patient groups in a variety of...

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Tate

Placeholder for team headerTateTate clearly brings infinite professionalism and a very serious nature to the offices of Bold Insight. While he spends much of his time finding cozy places to nap, he...

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Emery

Placeholder for team headerEmery Emery has over 3 years experience in bringing joy to people’s lives. She is a Golden Retriever who loves long walks in the neighborhood and cuddling. She thinks...

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Andrea Rubash

Placeholder for team headerAndrea Rubash Marketing ManagerWith more than 15 years combined experience in web development,  graphic design, motion graphics, and photography, Andrea brings a wide...

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Kristen Kauphusman

Placeholder for team headerKristen Kauphusman DirectorKristen's background resides within psychology and cognitive neuroscience. She has 7 years of experience working in consumer neuroscience...

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Coleen Long

Placeholder for team headerColeen Long Senior ResearcherColeen’s background lies in clinical research with a special interest in the non-profit community food services and child welfare industries....

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Kaitlin Carter

Placeholder for team headerKaitlin Carter Senior ResearcherKaitlin's research background spans online communities to auto, public health to urban planning and design, and food sustainability to...

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Jeff Byrd

Placeholder for team headerJeff Byrd IT ManagerJeff has spent almost 20 years in the world of IT, and over 10 of those with a UX focus. Specializing in network security, he supports our ISO 9001...

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Shelly Holbrook

Placeholder for team headerMichelle Jahn Holbrook, PhD DirectorShelly has worked on complex human factors research problems for 7+ years in a variety of industries, with projects spanning the entire...

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Scott Siebert

Placeholder for team headerScott Siebert DirectorScott’s background is in qualitative research and human behavior. He has been working in research for eight years, with a particular interest in...

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Sam Alper

Placeholder for team headerSam Alper, PhD DirectorSam’s background in human factors and industrial engineering has led to a systematic approach to problem solving, which considers both the technical...

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Piyatida Haerr

Placeholder for team headerPiyatida Haerr PartnerDuring her 15+ years of experience, Piya has lead over 100 small- and large-scale projects, conducting formative and summative research on medical...

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Phobey Cass

Placeholder for team headerPhobey Cass Senior ResearcherPhobey has a wide range of experience in applying usability and design research methods. She has conducted research with diverse populations,...

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Pamela Stoffregen-Gay

Placeholder for team headerPamela Stoffregen-Gay Managing PartnerPam has 20 years of experience in marketing with deep knowledge of the UX landscape. She has been on both boutique and corporate...

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Kristin Adamczyk

Placeholder for team headerKristin A. Adamczyk PartnerKristin has over 15 years of experience managing and executing UX research engagements across a wide variety of industries and methods. Clients...

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Korey Johnson

Placeholder for team headerKorey Johnson Managing PartnerKorey has 15 years of experience in UX and HF research. In the last decade, he developed and managed a healthcare UX and medical device HF...

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Jessica Keshen

Placeholder for team headerJessica Keshen ResearcherJess’s background lies in anthropology, public health, and clinical research. She brings strong foundations in human behavior and health to each...

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Jackie Ulaszek

Placeholder for team headerJackie Ulaszek Managing PartnerA classically-trained human factors engineer, Jackie has conducted over 100 user experience projects, including over 50 health-specific...

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Heather Rakauskas

Placeholder for team headerHeather Rakauskas PartnerHeather has been executing UX research for over 17 years. She has managed research in virtually every industry including automotive, ecommerce,...

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Gavin Lew

Placeholder for team headerGavin Lew Managing PartnerGavin has 25 years of experience in corporate and academic environments. He founded UX consultancy User Centric and grew it to be the largest...

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Erin Allegretti

Placeholder for team headerErin Allegretti Business Operations ManagerErin supports the development and execution of our processes and strategies to help our team and projects run effectively and...

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Courtney Roberts

Placeholder for team headerCourtney Roberts Director Courtney has nine years of research experience, ranging from a boutique ethnography firm to a Fortune 500 industrial supply ecommerce company....

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Conor Mackin

Placeholder for team headerConor Mackin PartnerWith a background in human factors and over eight years of experience leading UX research, Conor is versed in both qualitative and quantitative...

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Chris Goesel

Placeholder for team headerChris Goesel, RN Researcher • Clinical LiaisonWith a background of more than 20 years in nursing, Chris brings a unique skill set to each health-related project. A Charge...

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Catherine Hwang

Placeholder for team headerCatherine Hwang PartnerCatherine has over 15 years of experience in resourcing and operations management. She directs all fiscal and human resource operations, including...

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Anke Adenwala

Placeholder for team headerAnke Adenwala PartnerWith more than seven years in UX research, much of it in the healthcare field, Anke’s experience ranges from exploratory work, through small- and...

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Andrew Zawisza

Placeholder for team headerAndrew Zawisza Quality DirectorAndrew has 10 years of experience in the medical device industry in various roles within quality assurance and regulatory affairs. During...

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Yvette Granger

Placeholder for team headerYvette Granger Managing PartnerYvette’s background is in human factors engineering and human-system integration (HSI) research. She has designed methodologies and...

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Allison Paul

Placeholder for team headerAllison Paul DirectorAllison’s background is rooted in anthropology and software design. She is passionate about working to better understand interactions between humans...

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Ryan Carney

Placeholder for team headerRyan Carney PartnerRyan’s background is at the intersection of research and storytelling, which allows him to effectively find qualitative and quantitative trends and...

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Patrick McCormack

Placeholder for team headerPatrick McCormack Sr. ResearcherPatrick has 10 years of experience applying HFE/UE to the development of medical devices with an emphasis on ensuring safe and effective use as part of the FDA approval process. He possesses expertise in the interpretation and...

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Mihir Bhatt

Placeholder for team headerMihir Bhatt DirectorMihir has over 15 years of marketing research experience, working with a diverse set of categories including consumer packaged goods, technology, finance, automotive, and more - helping businesses turn research into true, impactful insights. Mihir has...

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Kendall Zarate

Placeholder for team headerKendall Zarate ResearcherKendall has a multidisciplinary background in psychology and human behavior. Her interest in UX research was sparked by her fascination with the inner workings of the human mind and learning why people do the things they do. That curiosity,...

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Joselyn Walsh

Placeholder for team headerJoselyn Walsh ResearcherJoselyn brings 5+ years of experience in academic and non-profit research to Bold Insight, including planning and execution of anthropological research from conception through publication. Her interdisciplinary background in anthropology,...

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Maggie Considine

Placeholder for team headerMaggie Considine ResearcherMaggie brings a background in psychology and human factors research with experience in both qualitative and quantitative methods. Her experience as a behavioral therapist, where she gathered insights from children with Autism, and working with...

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Lucy Tootill

Placeholder for team headerLucy Tootill ResearcherLucy has more than a decade of experience in clinical operations and finance. Clients benefit from her passion for working with people of diverse backgrounds and drive to put people at the center of the research. Lucy loves to dig for the "why"...

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Vivian Carrillo

Placeholder for team headerVivian Carrillo ResearcherVivian’s background in the fields of oncofertility and clinical psychology offers clients unmatched clinical expertise. Her experience in academic research translates to user research when reporting key findings and teasing out actionable...

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Jeff Yang

Placeholder for team headerJeff Yang ResearcherJeff’s background in marketing lead to roles with troubleshooting, engineering, and UX design and research. His curiosity with the human thought process drove him to further explore the world of UX research. He brings a strong passion for problem...

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Kaitlin Stinson

Placeholder for team headerKaitlin Stinson DirectorKaitlin brings to Bold Insight over 14 years of experience as a human factors engineer at medical device manufacturers. She has extensive experience in diabetes care products, software as medical device (SaMD), and complex drug delivery systems....

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Kathryn Gwizdala

Placeholder for team headerKathryn Gwizdala, PhD ResearcherKathryn has multidisciplinary expertise and training in neuroscience, physiology, psychology, and kinesiology. She has worked with special populations and underrepresented ethnic minorities for health behavior interventions. This past...

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Rowan Quinain

Placeholder for team headerRowan Quinain Client Services CoordinatorRowan’s experience in military operations, auditing, and compliance makes him highly adaptable to new challenges and he brings his enthusiasm for learning new systems and processes to each project. He enlisted in the United States...

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Brad Hagoski

Placeholder for team headerBrad Hagoski ResearcherBrad has more than 10 years of experience in automotive human factors research with an emphasis on testing automotive safety systems at every stage of the process from prototype to over the road. Brad brings a deep curiosity for understanding human...

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Jennifer Gallant

Placeholder for team headerJennifer Gallant ResearcherPrior to becoming a UX researcher, Jennifer had 10+ years of experience as a physical therapist in multiple specialties ranging from pediatrics to geriatrics. Her unique background makes her invaluable to health-related projects. Jennifer has...

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Aston Karner

Placeholder for team headerAston Karner ResearcherWith a background in higher education, interpreting and applying psychological and sociological research to colleges and its students, Aston is uniquely prepared to work with young adults. He brings a passion for delivering research insights...

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Nohra Murad

Placeholder for team headerNohra Murad ResearcherNohra has an interdisciplinary background in biomechanics, human performance, and science and technology studies. She brings enthusiasm and a spirit of curiosity to every project. Her research experience in a variety of industries has shaped her...

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Milena Petrovic

Placeholder for team headerMilena Petrović, PhD Sr. ResearcherAs a cognitive psychologist, Milena is skilled in the complexity of human experience and interaction with environment. She brings a solid foundation in quantitative and qualitative research in psychology, human factors, ergonomics, and...

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Angie Stafford

Placeholder for team headerAngie Stafford Business Operations CoordinatorAngie brings over 20 years of experience in all aspects of purchasing and inventory management to her role in business operations. Supporting the Bold Insight team in many areas, including resourcing, facilities management,...

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Vickie Nguyen

Placeholder for team headerVickie Nguyen, PhD ResearcherWith a background in psychology and biomedical informatics, Vickie has collaborated with multidisciplinary teams to positively impact user experiences within the domains of healthcare, e-learning, e-commerce, and oil & gas. Clients...

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William Lehman

Placeholder for team headerWilliam Lehman ResearcherWill has a passion for creating a world that empowers all users. His interest in UX research stems from universal accessibility and inclusive design. He brings a background in psychology with a focus on human factors research in the areas of...

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Jack Ruocco

Placeholder for team headerJack Ruocco ResearcherJack’s skillset is rooted in user experience design, user research, and front-end programming. He brings a variety of research experience in the e-learning, medical, and commercial industries. His previous work as a web and UI designer offers...

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Kirsten Bruckbauer

Placeholder for team headerKirsten Bruckbauer DirectorKirsten has over a decade of experience designing user research solutions that deliver insight, context, and clarity for product and business strategy teams. A master connector, she understands the interrelated operations of business,...

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Elena Beckman

Placeholder for team headerElena Beckman ResearcherElena brings a diverse background in academic research and strong skills in research methodology and data analysis to each project. Elena has a passion for the human mind and understanding how thoughts, actions, and behavior intertwine. Elena has...

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Ilaria Amato

Placeholder for team headerIlaria Amato ResearcherIlaria brings a background in psychology and clinical research to each project. She has conducted research with diverse populations, including participants with Alzheimer's Disease, TBIs, ALS, and former NFL players. Ilaria is passionate about...

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Michelle McKinney

Placeholder for team header Michelle McKinney Director EcoX Workforce LeadMichelle is a seasoned human resources and operational leader who thrives at taking on tough challenges. Her background is in compensation, benefits, people analytics, HR systems, processes, and services, globally....

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Giovanni Centeno

Placeholder for team headerGiovanni Centeno ResearcherGiovanni's background is rooted in human-computer interaction and digital anthropology. He is passionate about utilizing his interdisciplinary training in the social sciences to help clients design products to create positive change for diverse...

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Ben Bontreger

Placeholder for team headerBen Bontreger ResearcherBen has a background rooted in psychology and human factors, with experience primarily in qualitative research methods. He has worked with a variety of unique populations, which helps him see things from multiple perspectives and adapt to research...

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Josepha Natzke

Placeholder for team headerJosepha Natzke Marketing CoordinatorJosepha brings experience in UX research, design, and content strategy to her role on the marketing team. Prior to working at Bold Insight, she worked as a UX researcher and managed marketing strategy for clients in the finance, real...

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Jennifer Bernardino

Placeholder for team headerJennifer Bernardino Research Operations AssociateJennifer is a seasoned professional with extensive experience in the restaurant industry, where she applied her ability to juggle a variety of demands in an ever-changing environment. Jennifer brings her unique ability to...

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Elizabeth Reuter

Placeholder for team headerElizabeth Reuter ResearcherLiz has 10+ years of experience in industrial design across a variety of industries including consumer goods, housewares, tech, and furniture. She thrives at the intersection of research and design, and her greatest strength is her ability to...

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Tikia Pamias

Placeholder for team headerTikia Pamias Project Management CoordinatorTikia's 15+ years of extensive experience supporting user experience teams gives her a comprehensive view of the project lifecycle. She has managed several UX labs and supported project needs for a wide variety of studies and...

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Larry Becker

Placeholder for team headerLarry Becker DirectorLarry has more than 20 years of experience creating, analyzing, and optimizing online user experiences. Larry has led e-commerce for a national retailer, introduced website optimization services at an Inc 500 agency, and led digital marketing for a...

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Jim Kershner

Placeholder for team headerJim Kershner DirectorJim has 20+ years of medical device product development experience, ranging from orthopedic implants and surgical instruments, to endovascular products, to drug delivery systems. Jim conducts and manages both UX and human factors projects in the...

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Abby Muldoon

Placeholder for team headerAbby Muldoon ResearcherWith over 10 years of research experience, Abby has led the execution of clinical and behavioral health research projects from conception to peer-reviewed publication. She has a passion for leveraging her strong skills in data collection system...

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Mary McInnis

Placeholder for team headerMary McInnis ResearcherWith a rich background of experience in automotive, Mary spent 10 years as a mechanical engineer in the industry, with roles in design, manufacturing, and quality. Her entry point to the user experience began there, in design validation testing....

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Kayla Sanoy

Placeholder for team headerKayla Sanoy Senior ResearcherWith a background in marketing, research, and the arts, Kayla approaches every client project with creativity, results orientation, and attention to detail. With extensive experience building relationships with non-profits and local...

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Katie Leyden

Placeholder for team headerKatie Leyden Senior ResearcherKatie's background in human-centered design, cultural analysis, and business positions her as both a creative and strategic thinker. She brings a cross-disciplinary understanding to ethnographic research and business analysis and has focused...

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Muhammad Alsaqri

Placeholder for team headerMuhammad Alsaqri ResearcherMuhammad has a background in neuroscience, with a particular interest in the UX of virtual reality and urban planning. His experience in a myriad of medical settings through global medical missions, children’s hospitals, and veterinary clinics...

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Mary Frances Tesher

Placeholder for team headerMary Frances Tesher HR GeneralistMary Frances has over 25 years of healthcare and corporate human resource experience. She brings enthusiasm and a strong foundation in recruiting and onboarding to Bold Insight. She has a passion for interviewing, employee benefits,...

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Christina Ambrose

Placeholder for team headerChristina Ambrose Senior ResearcherWith a background in interdisciplinary social sciences, Christina has been trained in a variety of qualitative research methods. Her expertise in ethnography and design consulting offers clients a unique skillset with which to tackle...

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Patience Kurtz

Placeholder for team headerPatience Kurtz Senior ResearcherPatience draws from her background in human-centered design, research, and art to help clients design and deliver meaningful experiences for users. Having worked in the hospitality industry for more than ten years, she loves learning from...

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Stephanie Wiltman

Placeholder for team headerStephanie Wiltman, PhD Senior ResearcherStephanie has a unique interdisciplinary research background in biomechanics, behavioral psychology, and medical grade plastics. She also has variety of experience in imaging and spectroscopy devices. To each project Stephanie...

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Katrina Orlov

Placeholder for team headerKatrina Orlov ResearcherKatrina’s dual background in art and science has honed her ability to think creatively and with strong attention to detail. Katrina has led and supported UX research and design projects in the consumer product, e-commerce, and healthcare spaces....

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Leiah Verdone

Placeholder for team headerLeiah Verdone Senior ResearcherLeiah brings a unique background in health sciences to every project. She has clinical work experience with patient groups in a variety of healthcare populations which adds invaluable insight into human factors and UX considerations of...

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Tate

Placeholder for team headerTateTate clearly brings infinite professionalism and a very serious nature to the offices of Bold Insight. While he spends much of his time finding cozy places to nap, he also attends every meeting he can - primarily because meetings have snacks.I look a little...

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Emery

Placeholder for team headerEmery Emery has over 3 years experience in bringing joy to people’s lives. She is a Golden Retriever who loves long walks in the neighborhood and cuddling. She thinks everyone (human or animal) wants to be her best friend, which plays a crucial role for bringing a smile...

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Andrea Rubash

Placeholder for team headerAndrea Rubash Marketing ManagerWith more than 15 years combined experience in web development,  graphic design, motion graphics, and photography, Andrea brings a wide range of both technical and artistic skills to her work at Bold Insight. She has a passion for process...

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Kristen Kauphusman

Placeholder for team headerKristen Kauphusman DirectorKristen's background resides within psychology and cognitive neuroscience. She has 7 years of experience working in consumer neuroscience research, where she applied a diverse set of neuroscience tools (EEG, eye tracking, facial coding, and...

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Coleen Long

Placeholder for team headerColeen Long Senior ResearcherColeen’s background lies in clinical research with a special interest in the non-profit community food services and child welfare industries. Her past work with children with acute behavioral health disorders contributes to her passion to...

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Kaitlin Carter

Placeholder for team headerKaitlin Carter Senior ResearcherKaitlin's research background spans online communities to auto, public health to urban planning and design, and food sustainability to linguistic analysis; this provides clients with unique insight from various industries that can be...

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Jeff Byrd

Placeholder for team headerJeff Byrd IT ManagerJeff has spent almost 20 years in the world of IT, and over 10 of those with a UX focus. Specializing in network security, he supports our ISO 9001 requirements, keeps both offices online, and is our go-to tech support for projects. Clients don't...

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Shelly Holbrook

Placeholder for team headerMichelle Jahn Holbrook, PhD DirectorShelly has worked on complex human factors research problems for 7+ years in a variety of industries, with projects spanning the entire product lifecycle from inception to market. Shelly has experience with both qualitative and...

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Scott Siebert

Placeholder for team headerScott Siebert DirectorScott’s background is in qualitative research and human behavior. He has been working in research for eight years, with a particular interest in human factors research. He has conducted research in a variety of industries, including health care,...

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Sam Alper

Placeholder for team headerSam Alper, PhD DirectorSam’s background in human factors and industrial engineering has led to a systematic approach to problem solving, which considers both the technical and social aspects of challenges, that he applies to each project. He spent the better part of a...

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Piyatida Haerr

Placeholder for team headerPiyatida Haerr PartnerDuring her 15+ years of experience, Piya has lead over 100 small- and large-scale projects, conducting formative and summative research on medical devices and software, mobile devices and accessories, websites, productivity, financial, and...

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Phobey Cass

Placeholder for team headerPhobey Cass Senior ResearcherPhobey has a wide range of experience in applying usability and design research methods. She has conducted research with diverse populations, including participants with mental illness and/or developmental differences and pediatric...

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Pamela Stoffregen-Gay

Placeholder for team headerPamela Stoffregen-Gay Managing PartnerPam has 20 years of experience in marketing with deep knowledge of the UX landscape. She has been on both boutique and corporate teams, with a passion for local strategy within a global framework. While spending most of her time...

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Kristin Adamczyk

Placeholder for team headerKristin A. Adamczyk PartnerKristin has over 15 years of experience managing and executing UX research engagements across a wide variety of industries and methods. Clients benefit from Kristin’s unique technical background, as she can often be found designing lab...

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Korey Johnson

Placeholder for team headerKorey Johnson Managing PartnerKorey has 15 years of experience in UX and HF research. In the last decade, he developed and managed a healthcare UX and medical device HF practice, representing over half of the research conducted under various banners. Korey has a passion...

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Jessica Keshen

Placeholder for team headerJessica Keshen ResearcherJess’s background lies in anthropology, public health, and clinical research. She brings strong foundations in human behavior and health to each project. She also has expertise in surveillance and infectious disease transmission. She has a...

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Jackie Ulaszek

Placeholder for team headerJackie Ulaszek Managing PartnerA classically-trained human factors engineer, Jackie has conducted over 100 user experience projects, including over 50 health-specific research projects. Jackie’s therapeutic area experience in diabetes, oncology, respiratory, neurology,...

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Heather Rakauskas

Placeholder for team headerHeather Rakauskas PartnerHeather has been executing UX research for over 17 years. She has managed research in virtually every industry including automotive, ecommerce, financial services, health, and technology. Heather leads the Bold Insight training program to ensure...

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Gavin Lew

Placeholder for team headerGavin Lew Managing PartnerGavin has 25 years of experience in corporate and academic environments. He founded UX consultancy User Centric and grew it to be the largest private UX consultancy in the US. After selling the company, he continued to lead a North American UX...

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Erin Allegretti

Placeholder for team headerErin Allegretti Business Operations ManagerErin supports the development and execution of our processes and strategies to help our team and projects run effectively and efficiently. Wearing many hats, you may connect with her about accounting, facilities, or human...

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Courtney Roberts

Placeholder for team headerCourtney Roberts Director Courtney has nine years of research experience, ranging from a boutique ethnography firm to a Fortune 500 industrial supply ecommerce company. Courtney conducts and manages both UX and HF projects in the healthcare and consumer space. Courtney...

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Conor Mackin

Placeholder for team headerConor Mackin PartnerWith a background in human factors and over eight years of experience leading UX research, Conor is versed in both qualitative and quantitative research methods. He has worked in a variety of domains including defense, healthcare, energy,...

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Chris Goesel

Placeholder for team headerChris Goesel, RN Researcher • Clinical LiaisonWith a background of more than 20 years in nursing, Chris brings a unique skill set to each health-related project. A Charge Nurse on an acute, behavioral health unit, she cared for patients who were diagnosed with a range of...

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Catherine Hwang

Placeholder for team headerCatherine Hwang PartnerCatherine has over 15 years of experience in resourcing and operations management. She directs all fiscal and human resource operations, including analysis, projections, strategy, and compliance. With an advanced skill set in project resourcing,...

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Anke Adenwala

Placeholder for team headerAnke Adenwala PartnerWith more than seven years in UX research, much of it in the healthcare field, Anke’s experience ranges from exploratory work, through small- and large-scale formative studies, to 510k validation studies, having supported successful submissions and...

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Andrew Zawisza

Placeholder for team headerAndrew Zawisza Quality DirectorAndrew has 10 years of experience in the medical device industry in various roles within quality assurance and regulatory affairs. During this time, he led preparation efforts for a successful first-time FDA inspection, research efforts to...

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Yvette Granger

Placeholder for team headerYvette Granger Managing PartnerYvette’s background is in human factors engineering and human-system integration (HSI) research. She has designed methodologies and supervised programs of research involving medical devices, touch screen interfaces, websites, and enterprise...

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Allison Paul

Placeholder for team headerAllison Paul DirectorAllison’s background is rooted in anthropology and software design. She is passionate about working to better understand interactions between humans and the tools they use in their everyday lives. In the past, Allison has leveraged multiple methods...

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Ryan Carney

Placeholder for team headerRyan Carney PartnerRyan’s background is at the intersection of research and storytelling, which allows him to effectively find qualitative and quantitative trends and craft an effective narrative around those trends. With eight years of experience in UX, he has executed...

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