UX research and design helps organizations make data-backed, business-driven decisions, bringing clarity and confidence in an unpredictable economic environment.
Smart brands double down on UX when the economy dips
read more
Back to team page
Jordan Hilgers
PhD
Senior HF Researcher
Jordan holds over 8 years of experience within the field of human factors in healthcare. She has worked within consulting, academia, hospital settings, and the medical device industry. Jordan’s career has focused on improving patient care and user experience in surgery; she has spent 100+ hours in operating rooms collecting data to drive process and product improvements. Jordan’s work has been featured by various media outlets and spans topics such from patient safety investigations to cognitive biases to ergonomics. Jordan holds a BS, MS, and PhD in human factors from Embry-Riddle Aeronautical University.
Bold facts
Learn more about
Jordan
In your spare time (or if you had spare time), you would absolutely do this:
I love checking out new coffee shops with a friend or solo to read/write.
Your favorite city in the world is...and why?:
Boone, NC holds a special place in my heart. I love the mountain views and small-town vibes.
You cannot start the day without doing this...:
Sweet snuggles with my sweet kitties, Porkchop and Crispie!
Favorite TV show:
I'm a big Grey's Anatomy fan!
Favorite quote:
"Pursue challenge. Hard problems are durable and build skills."
What superpower would you most want? Or what fictional universe would you like to live in?
Teleportation is at the top of my list.
What fictional family would you like to join?
I'd love to be Hallie Parker or Annie James in The Parent Trap!
What is your favorite way to give back to the community?
I enjoy sharing about human factors in healthcare with students and folks exploring the field.
Read Jordan's bold insights
Read our team’s latest bold insights
The evolution of global UX project managers
The rise of global UX project managers reflects the increasing complexity and importance of global user research. Investing in this role leads to more actionable insights, better product design, and a stronger foundation for scaling globally.
Mind the AI gap: The UX researcher’s role in navigating the AI divide
Explore how UX researchers can bridge the gap between AI hype and real-world limitations by asking tough questions, running experiments, and creating frameworks that guide responsible use.
Prototyping the experience: Use a lo-fi mindset to innovate leading-edge tech
Explore lo-fi prototyping in UX to boost ROI and spark innovation across industries. See real-life examples of how experience prototyping shapes journeys, saves resources, and enhances outcomes.