Design an AI-enabled software as a medical device that offers cutting-edge capabilities and earns the trust of healthcare professionals, ultimately improving patient care.
Back to team page
Jordan Hilgers
Senior HF Researcher
Jordan holds over 8 years of experience within the field of human factors in healthcare. She has worked within consulting, academia, hospital settings, and the medical device industry. Jordan’s career has focused on improving patient care and user experience in surgery; she has spent 100+ hours in operating rooms collecting data to drive process and product improvements. Jordan’s work has been featured by various media outlets and spans topics such from patient safety investigations to cognitive biases to ergonomics. Jordan holds a BS, MS, and PhD in human factors from Embry-Riddle Aeronautical University.



Bold facts
Learn more about

In your spare time (or if you had spare time), you would absolutely do this:

Your favorite city in the world is...and why?:

You cannot start the day without doing this...:

Favorite TV show:

Favorite quote:

What superpower would you most want? Or what fictional universe would you like to live in?

What fictional family would you like to join?

What is your favorite way to give back to the community?
Read our team’s latest bold insights
Why UX people make great strategy consultants
Learn why UX researchers excel as strategy consultants through data-driven approaches that address critical decisions and adapt to new contexts.
Global UX, mastered: The UXalliance’s 20-year collaboration story
This year marks the 20th anniversary of the UXalliance. To celebrate this milestone, we sat down with Gavin, one of the five founding members, to discuss the organization’s history, guiding principles, and the benefits it brings to clients.
Human factors testing for OTC drugs and non-prescription medical devices
As the field of human factors continues to evolve, so must our approaches to testing and study design. While the FDA’s 2013 guidance laid the groundwork for study design and methodology, recent discussions and conference presentations have prompted a shift in how we approach OTC HF testing, leading to more comprehensive and realistic assessments of these products.