Meet the team
Our team of UX and human factors experts brings the expertise and professionalism of a large agency, with the imagination and agility of a startup. How? Because we’ve been both. We have been working together for almost 20 years to help our clients create exceptional experiences for their customers. We have learned a lot along the way. We keep our overhead low so we can focus our efforts on making you successful.
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Researchers with advanced degrees
Anthropologists
Engineers
Have a psychology background
Korey Johnson
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Managing Partner
Katie Leyden
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Sr. Researcher
Coleen Long
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Sr. Researcher
Mihir Bhatt
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Director
Jeff Yang
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Researcher
Joselyn Walsh
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Researcher
Kendall Zarate
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Researcher
Conor Mackin
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Partner
Kathryn Gwizdala
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Researcher
Kayla Sanoy
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Sr. Researcher
Abraham Ortiz Tapia
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Researcher
Giovanni Centeno
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Researcher
Jennifer Gallant
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Researcher
Elena Beckman
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Sr. Researcher
Aston Karner
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Researcher
Shelly Holbrook
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Director
Ilaria Amato
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Researcher
Elizabeth Reuter
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Researcher
Kristen Kauphusman
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Director
Allison Paul
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Director
Jack Ruocco
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Researcher
Jim Kershner
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Director
Chris Goesel
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Researcher
David Boze
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Researcher
Jessica Keshen
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Researcher
Heather Rakauskas
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Partner
Kaitlin Carter
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Sr. Researcher
Brad Hagoski
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Researcher
Gavin Lew
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Managing Partner
Andres Sulleiro
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Director
Katrina Orlov
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Sr. Researcher
Jackie Ulaszek
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Managing Partner
Abby Muldoon
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Sr. Researcher
Jonathan Woo
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Designer
Ben Bontreger
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Researcher
Anke Adenwala
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Partner
Kaitlin Stinson
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Director
Christina Ambrose
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Sr. Researcher
Kirsten Bruckbauer
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Director
Matthew McCormick
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Researcher
Dominique Engome Tchupo
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Researcher
Allison Gabouer
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Researcher
Claire Tushak
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Researcher
Clare Hansen
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Researcher
Kyle Mullen
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Researcher
Lynn Potts
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Director
Riley Maguire
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Researcher
Robert Posluszny
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IT
Tanae Burton
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Researcher
Janelle Sherman
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Researcher
Lindsey DeWitt Prat
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Researcher
Being Bold
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Learn more!
Kristin Adamczyk
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Partner
Bold for good
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How we give back!
Andrea Rubash
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Marketing
Mary Frances Tesher
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HR
Pamela Stoffregen-Gay
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Managing Partner
Rowan Quinain
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Business Ops
Vivian Carrillo
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Researcher
Piyatida Haerr
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Partner
Denise Pfaucht
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Quality
Kayla Wright
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Senior Designer
Tyreana Austin
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Client Svcs
Erin Allegretti
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Business Ops
Emery
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Therapy Dog
Michelle McKinney
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Director
Patience Kurtz
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Sr. Researcher
Tikia Pamias
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Business Ops
Josepha Natzke
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Marketing
Benefits
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Learn more!
Jeff Byrd
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IT
Courtney Roberts
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Director
William Lehman
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Researcher
Milena Petrovic
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Sr. Researcher
Jules Edwards
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Researcher
Eliza Cruz
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Client Svcs
Maggie Considine
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Researcher
Stephanie Wiltman
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Sr. Researcher
Angie Stafford
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Business Ops
Vickie Nguyen
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Researcher
Ryan Carney
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Partner
Scott Siebert
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Director
Leiah Verdone
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Sr. Researcher
Tate
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Snack Captain
Jennifer Inglis
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Human Resources
Mary McInnis
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Sr. Researcher
Muhammad Alsaqri
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Researcher
Nohra Murad
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Researcher
Melissa Cassidy
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Proj Mgmt
Michele McDonough
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Accounting
Patrick McCormack
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Sr. Researcher
Lucy Tootill
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Researcher
Open positions
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Join our team!
Catherine Hwang
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Partner
Jennifer Bernardino
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Business Ops
Yvette Granger
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Managing Partner
Phobey Cass
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Sr. Researcher
Sam Alper
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Director
Larry Becker
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Director
Andrew Zawisza
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Director
Read our team’s latest bold insights
3 reasons to conduct ethnographic research during medical device development
Conducting ethnographic research is one of the best ways to understand and anticipate users’ needs. In systems as complex and personal as those in healthcare, it is especially important dive deep into the context of use to identify gaps and nuances during the product...
10 tips to better support a11y participants during user research
As UX researchers, we play a critical role to ensure all research participants feel comfortable and respected. For those in the accessibility (a11y) community, we are cognizant of the variety of accommodations that may need to be employed throughout the participant...