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Eliza Cruz

Client Services Manager

Eliza brings a background in social work and customer service to her role providing services for clients at Bold Insight’s facilities. With a proven track record of successfully managing multiple tasks simultaneously, she has honed her attention to detail and ability to handle time-sensitive projects. Her true passion lies in ensuring that all individuals feel supported and welcomed in their interactions with her. Eliza holds a Bachelor’s degree in Psychology and double minors in Business and Spanish from Elmhurst University.

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Something unique about you summed up in one sentence:

In high school, I started this thing called football therapy. I would paint and watch football.

Your favorite city in the world is...and why?

Bayamon, Puerto Rico. My extended family lives there, and my isla is beautiful!!

In your spare time (or if you had spare time), you would absolutely do this:

I recently gifted myself a Nikon camera. So, in my spare time, I would love to explore new places and take photos.

Share an interesting fact or a special skill:

I enjoy learning new languages. I'm currently learning Korean and consistently working on my Spanish.

Your ultimate celebrity dinner party guest list would include...

Sandra Bullock, Ryan Reynolds, Melissa McCarthy, and Jennifer Garner

What would be your most valuable zombie apocalypse skill?

Hiding and charming my way into a well-established group of people.

Favorite TV show:

Any show that involves cooking or baking.

What is your favorite way to give back to the community?

I enjoy making care packages and volunteering at food banks.
Read Eliza's bold insights
September 19, 2023

Our global AI study taught us a lot, including that human translators are still key to quality translation and the research it supports.

August 31, 2023

Speech technology helps UX researchers bridge linguistic and cultural barriers. Effective use, however, depends on balancing the roles of humans and tech.

August 18, 2023

Generative AI can speed up repetitive research tasks, but it’s still hard to trust each output. Our global AI study measures the concrete impact.

June 27, 2023

China and the European Union are regulating AI ethics. The mandate for medtech design teams: build AI-powered products that meet ethics standards and inspire user trust.


Read our team’s latest bold insights